Ricky's & Famoso - Burnaby — Restaurant in Burnaby

The service here is disgusting.

We came to this location in the past and the service wasn’t amazing but we wanted to give it another shot because maybe it was just an off day and everyone deserves a second chance.

We tried…but ended up leaving before we were even seated.

As soon as we walked through the door my girlfriend went and sat at the bench closest to the hostess station to wait while I stood. A man which I assumed to be the manager or supervisor began heading in our direction and as he’s doing this another couple walks in. We expected to be greeted by him but instead he tells me to please sit down and passes us to speak with the other couple. They ask for a booth and he proceeds to ignore that we were there first and says no problem and off he goes.

As he’s getting there table ready, we’re just hoping maybe they already have one for us. I mean I know most people want a booth unless they cannot fit in one comfortably.

But nope, in this moment is when we realize we do not have a table ready for us because a hostess comes and tells us to “just wait” (Still no welcome greeting) and proceeds to seat the other couple. The husband was kind enough to stop midway and tell the host that we were there before them but because his wife already went to the table it’s even more awkward so we told him it’s not his fault and to just have a seat and thanked him for trying. It’s not his fault his wife or the restaurant has no courtesy.

We were confused at first because any person whose worked in customer service for a long time knows that you greet everyone when they arrive (even if you can’t seat them right away) and that you also seat people in the order they come unless they have a reservation (which we found out they didn’t).

You passed a non-white couple to seat a white couple. I would like to think it was just bad customer service and was not racially motivated but the fact that it felt that way is bad enough. Irregardless of race, this would ruin anyone’s experience at a restaurant. This establishment made us feel super uncomfortable so of course after a couple of more minutes of waiting, we decided to leave. The manager tried to yell for us when we were leaving but while he was still out on the floor..which again is super unprofessional…

If you want amazing customer service then don’t bother coming to this location. My girlfriend worked at a Ricky’s growing up and in restaurants, there is absolutely no excuse for this. Extremely...

Order enough times and you'll understand the reason behind the 1 star ratings. Unluckily for me, this was my 2nd time ordering takeout/pickup and will be my last.

Ordered on Ubereats and arrived at the store 5 minutes past the estimated ready for pickup time. Walked inside and there were two other people awaiting their orders. No acknowledgement from the staff. 5 minutes in, I flagged down a server and she brushes me off with "your order is packing" in which I responded "I haven't told you my order yet". She continues to walk away.

Thought to myself that they're busy and if it's on the way then it's on the way. 20 minutes later, everyone else before me has left (some whom have placed their orders AFTER I did) and I flag a server again informing her that I'm still waiting for my order. Brushes me off once again saying "they're packing". Out comes another order and goes to another person whom arrived later I did. 5 minutes later, I was able to flag the server down again and they finally do a "check" on my order and inform me that "they don't have my order" and walks away. I kid you not. Why did they not check when I tried to engage them when I first arrived? There also wasn't any follow up informing me whether they'll now be making my order or if I have to contact Ubereats and cancel it.

There is absolutely 0 service here. They refuse to engage in any sort of customer service or conversation. In total I waited about 40 minutes past the original estimated pick up time before my order was finally ready. Got home and my order is missing chicken...

I was so disappointed with the service we received . We were meeting friends here that had not seen in a long time and were looking forwards to a nice dinner with friends kind night. … we came in for dinner at around 7:30 and went in because we saw on the doors their hours were until 10pm. At just about 9pm we were told the restaurant was closing and had to cut our plans short.

The food was so disappointing too. My fiend ordered the chicken parm and the pasta was most definitely cooked with jarred pasta sauce. Most def not worth the price. My kids ordered the fish and chips but the fish was so greasy they just couldn’t eat it. For desert we ordered cheesecake and tiramisu. We had to send one of the cheesecake servings back because basically the bottom half was missing. The server noticed for sure but she still served it that way anyways. The tiramisu was definitely not tiramisu. It was basically a layer of thin cake with piles of cream and a chocolate drizzle that tasted like cheap chocolate syrup . There were things on the menu we wanted but they were not available. It’s too bad, the restaurant was actually nice and clean but the food was so disappointing and the...