Shiny Tea - Lougheed Mall — Restaurant in Burnaby

Visited with my husband on May 13 between 5:30 to 6 PM. First time to this store and will never revisit. The customer service was poor; the staff was disinterested to answer questions. And we ordered winter melon lemonade and original black sugar pearl milk tea... Both are the worst bubble tea drinks we've had in years, if not ever. Winter melon lemonade had almost no winter melon flavour. The black sugar drink hardly taste like black sugar and the pearls were not well cooked. Would give zero star if possible... (PS. We ended up throwing both drinks away because they were that bad... We ended up buying another two drinks from another store)

Edit May 18, 2021. I do not appreciate the wording that we "insisted" to try. We had experiences buying winter melon drinks and black sugar pearl drinks at multiple locations and we know taste can be impacted, that is why we asked about sweetness. The only reason we tried was because she DID...

The attendant ,an Asian lady slim and about 5'4" tall, dark hair pulled up and wearing glasses, was not friendly at all ! My grandson (who is not a regular customer at bubbletea places)placed his order and forgot to mention to add pearls in the beverage and she made a rudely comment by saying next time tell me if you want pearls...seriously? You are the server and you are supposed to help the customer building their beverages! She made the drink and it was made to standard. After it was made, instead of calling out the drink she just placed it in front of me and didn't say anything and walked away to do her dishes! I had to read the label if ut was my beverage.

I hope the owner gives her a chance to retrain her especially with customer service. I posted the receipt so the owner gets to know who was working on that...

BEWARE!!! As per the advertisement on their huge screen by the cashier, tealatos with various toppings are priced differently. However, when we made our order, the barista said we must order the drizzle (as shown in the advertisement) with an extra "topping" charge. FALSE ADVERTISING IS ILLEGAL. The "price tags" are there to lure customers into buying something with a higher price. Another note: my purchase was based on another one of their advertisements which says you can get a free medium panda drink by spending $5 and writing a Google review. After paying for the falsely advertised tealato of over $5, I showed them my review. I was told MUST give a FIVE STAR review to get the free drink. FALSE...