Boston Pizza — Restaurant in Calgary

The Greatest Service Experience at Boston Pizza: Aiden’s Exceptional Hospitality

Great service can turn a simple meal into an unforgettable experience, and that’s exactly what happened during my visit to Boston Pizza. From the moment I walked in, the atmosphere was warm and inviting, but what truly made the evening exceptional was the outstanding service provided by a waiter named Aiden. His attentiveness, professionalism, and genuine kindness made this the best dining experience I have ever had.

Warm Welcome and Attentive Service

The moment I was seated, Aiden greeted me with a friendly smile and a welcoming attitude that set the tone for the entire meal. Unlike many servers who simply take orders and move on, Aiden took the time to make sure I felt valued as a guest. He immediately offered recommendations from the menu, taking into account my preferences and making suggestions that ended up being spot-on. His knowledge of the menu was impressive, as he confidently described each dish in a way that made them even more appealing.

Efficiency Without Feeling Rushed

One of the most remarkable aspects of Aiden’s service was his perfect balance of attentiveness and patience. He ensured that my drink was always full and checked in at just the right moments without making me feel rushed. My food arrived quickly and was cooked to perfection, and Aiden made sure to confirm that everything was up to my expectations. It was clear that he truly cared about making my experience enjoyable, rather than just going through the motions of his job.

A Personal Touch

What set Aiden apart from other servers I’ve encountered was his ability to make the experience feel personal. He engaged in friendly conversation without being intrusive, remembering small details from our brief interactions and making the effort to connect on a human level. Whether it was sharing a joke or simply remembering my order without needing to ask again, he went above and beyond to make me feel like more than just another customer.

Exceeding Expectations

The real test of great service is how a server handles unexpected situations, and Aiden passed with flying colors. When a minor issue arose with my order—a missing side dish—he not only fixed it immediately but also went out of his way to offer a complimentary dessert as an apology. This level of customer care is rare, and it demonstrated his dedication to ensuring every guest leaves satisfied.

Conclusion

Aiden’s exceptional service at Boston Pizza turned an ordinary meal into an extraordinary experience. His attentiveness, efficiency, and personal touch made it the best service I have ever received. Restaurants can have great food and a welcoming ambiance, but it’s people like Aiden who truly make a difference. Thanks to him, Boston Pizza has earned my loyalty, and I will undoubtedly return, hoping to experience the same outstanding...

Came here for a late dinner with the kids and still receive prompt and friendly service. The food was prepared well and the kids really enjoyed the extra little things our server did for them. A bit on the pricey side but the portions are pretty big.

Update 2025: This is an update of our most recent experiences; we ordered and paid for pickup via the BP web app. Upon pickup I didn't notice that our order was missing an item until we compared it to our email confirmation as one of my kids was missing his meal. We called the location and they said they would look into it. Upon investigation, apparently their end didn't receive the same order as displayed on our confirmation. After some talk, I decided to go again to show them the confirmation and what was missing. We checked the calculated total and it was consistent with what they received from the app, however having fully paid via the app, we were expecting what was displayed. I was subsequently told that they can't do anything and I had to take it up with corporate customer service.

So I immediately went online and filled out the form on the main website. I was contacted pretty quick, provided a description and a screenshot of the order confirmation, and even though things might be looking like it was going to have some sort of resolution, I was only sent one more email asking which location I had ordered from and then radio silence.

So after being let down by both the local location and HQ, I have decided not to visit BP any longer. And even though it seems like a lot of trouble for one missing dish, I am more concerned with how this was handled, with no apology and no real follow up. So basically my time and patronage is worth nothing, even though the error was on their end, and even have digital proof from their app. I'm not expecting royal treatment, but for my time and effort, especially when it's not my error, seems as though there is little accountability and appreciation for paying customers. Your time and money are better...

2017.10.31. Halloween. After moving everything to Calgary from Lethbridge, we had our first meal at the Boston Pizza. Boston Pizza has so many locations in Calgary too. The location we were been, located on 130 Ave South East Calgary. It’s nearby Walmart, Lowe’s Home, Superstore, Homedepot and etc. The location is very convenience for people to find and park their cars. It was our first time been to this place. We arrived this place around 8 pm. The restaurant was super busy and full. After waited for a few minute, the waitress led us to our table, which is on the dining side of the restaurant. After we sat down, our server brought the menu and drinks to the table. The server was nice and friendly. I had Hot Water with Lemon and my boyfriend had $8 Draft Beer for drinks. Then, we ordered pizza bread for starter and Pasta & Beef Dipp for the main meal. The pizza bread came out fast and it brushed with Italian spices, baked with pizza mozzarella and topped with Parmesan. It served with Santa Fe dip. The taste of pizza bread was great. Only took us less than ten minutes, we were done all the pizza bread. I believed that we were so hungry. :). Our main meal came out a little bit of slow. We were all in the large portion and well cooked. Mine is Tuesday Pasta Special JAMBALAYA FETTUCCINI + CHEESE GRALLIC BREAD. Marinara sauce with chicken breast, shrimp, spicy Italian sausage, tomatoes and green peppers. Topped with green onions. My boyfriend had THE BIG DIPPER + CACTUS CUT POTATOES + RANCH. The beef dipper is sliced steak placed on a toasted garlic-brushed bun with melted pizza mozzarella, braised onions, roasted red peppers and crispy onion straws. Served with horseradish mayo and au jus. Both dishes were so tasty and delicious. We enjoyed our dinner. The only minus thing eating at BOSTON PIZZA is that the prices of the food were very expensive. The whole meal cost...