Chop Steakhouse & Bar

I was very disappointed when I went to Chop on Saturday night. I have gone there every month for the last year for at least once a week. Spending at least 130 dollars every time I go. I like my steak well done so the chief has come out and talked to me and has treated me so good. The steak has always been perfect. The chief that I am speaking of is Walter. On Saturday I was so disappointed. One because myself and Joni, my friend, are there so often and two because of the way I was treated on Saturday night. The steak was so tough that I could not bite into it and cut parts off and left them on my plate. I told the waitress and she apologized and asked if I wanted another steak. I told her no because I did not want to have to wait for another steak. In my opinion at that point a manager should have come and apologized and the steak should have been taken off the bill. Instead a manager by the name of Lauren came to the table and apologized but told me it was my fault because I ordered a well done steak. I tried to talk to her to explain that I come all the time and its perfect every other time but she was having no part of it. S he talked over top of me and would not listen. I finally said to her please do not do this to me because is pisses me off. She then said don't curse at me. That is the first time I every heard that pisses me off is a curse but hey that is an excuse to not listen. I had to repeat my self over and over again and finally she just walked away. We finished and the waitress asked if we wanted a desert which I said no as I am diabetic and I had enough sugar that day. The bill came with no compensation for anything. Not even I'll give you a free salad the next time your in. I guess the fact that we are great and loyal customers and the fact we come that many times a month and spend tons of money makes no difference to Lauren. She is more concerned about being right. I tried to find out who her manager was but not one person in there knew who to speak with and could not guide me in any direction. They gave me a card with Kyle on it . No last name . No number to call except main number. My view of this restaurant has changed dramatically after my last visit. I will not be coming back.