Mucho Burrito Fresh Mexican Grill — Restaurant in Calgary

I enjoy frequenting mucho burritos and I’ve been to quite a few around the city but this is by far the worst one I’ve been to.

Of course have had an issue or two at other locations occasionally but this one seems to cause an issue every time I’ve tried to eat here. I’ve ordered from online ordering apps as well as ordering in store and it’s been consistently incorrect or unpleasant.

The rice has had vegetables fallen into it pretty consistently; if I order more than one burrito at a time, the portions of each are never the same, either way too much rice or absolutely drenched in sauce and the next has barely any rice for example. This last time I ordered online and when I unwrapped my burrito the side of the tortilla was torn open and all the sauce has soaked the outside of it making it fall apart.

Along with that the service most of the times I’ve gone in has given the vibes of irritation or like I was it was a problem that I was ordering. I got the feeling like me being there was an inconvenience even though the store was empty. I had also been told the one time I tried to buy a bottle of hot sauce from this location I was told it was discontinued so there was no point for them to try to go grab me one, however I went to another location the next day and was able to buy one, even having the employees at the second location tell me that it being discontinued was incorrect.

There are a number of much better locations within a small drive of this location, the quality of which will...

I’ve been to this Mucho maybe a dozen times over the last few years, and it’s been pretty good. Usually they have really friendly service and the food is good - at minimum on par with other similar places!

However, recently my spouse picked up burritos for us both and the quality had greatly diminished. We had either burnt or dried out rice that was crunchy in a super unpleasant way, overcooked dried up corn, and what seemed to be UNDER-cooked pinto beans that turned to chalk in our mouths. It was honestly inedible after our first few bites. If we were eating there or ordered delivery we would have brought this to the staff, but at the end of a long day with a baby at home, we just tossed them out and let it go. I felt it was important to review here since it really was such a let-down from what it was like not that long ago.

I liked this place decently enough but we won’t be returning unless they can improve on the consistency of their ingredients or cooking methods/training maybe. It was super disappointing. Two stars only because I’m hoping this was a fluke…but I don’t think we will be back...

I will preface by stating that I went in toward the later part of the day, however I found the staff to be complacent and unhelpful.

I saw the lady ahead ask of she could have some onion on her order and 3 pieces be picked and added, no question if it was enough.

I ordered a veggie burrito with fajita mix and the lady attempted to serve rice, beans and just undercooked green peppers (no other veg or seasoning) as "fajita mix". Her attitude was poor, stating that "that is what's left, we have been busy" and she was exasperated when I said I didn't want it as it wasn't what I ordered beans rice and green peppers with sauce are not $8.50! She then expected the person with me to take my choice on wrap, beans and rice to make their burrito. Also spoke to colleague in a different language, which was plain rude.

Didn't appear untidy or unclean inside the main area, decent parking, good plant based options advertised but horrid approach to customer service.

The one burrito purchased was pretty good, "not the best and not the worst" but choosing all elements may have helped.

Better...