Rosso Coffee Roasters — Restaurant in Calgary

Update*: The wonderful team lead at this location actually took the time to address my concerns with me personally and discuss the issues I had experienced!

The staff here really are wonderful, and I was very appreciative of her taking the time to talk it through. It's always really nice when businesses take allergies seriously. Thanks to them :)

I live near this location and visit often! The staff who work there are lovely but almost always understaffed. It usually takes 10-15 minutes to get a coffee to go.

This is also the third time I have ordered an alternative milk option and received dairy milk instead, even after requesting non-dairy three times and confirming that order with the barista. It is an allergy for me, so I get quite sick after if I don't notice them make it with regular milk.

Overall I think they just need more staff so they don't have to rush as much! It always seems like the employees are quite...

I give a 5 for the selection of gluten free baking. Very impressed with that. I give a 3star for the two herbal tea selection of mint or camomile (averaging to a 4). Granted, this is coffee establishment but mint is good for after a big meal and camomile is something your grandmother gives you to help you go to sleep. I was doing neither and was a bit envious of the caffeinated chai latte that my friend was enjoying. Perhaps add a herbal Rooibos latte to your beverage menu (which also reminds me of the frustration I had finding a beverage menu on your website- never found one even though my friend and I looked for a solid 5 minutes each) for the tea drinkers that may want to enjoy a strong tea while their friends are enjoying their coffee. Thank you to the server behind the counter. He was very efficient and did a good job. May go back for the gluten...

This is my favourite coffee shop in the city. However, it has come to my attention that Rosso corporate is about to roll out a bunch of misguided initiatives that will likely strip a good portion of the soul out of the coffee shop’s culture and make it difficult to differentiate from a Starbucks. Corporate needs to understand that the culture of the coffee shop isn’t the branding or even the roasts. It’s the baristas. The baristas are the soul of your shop. Putting them in uniforms and curating their playlists is not only likely to cause you to lose the best of them, but it’ll also drain some of the unique characteristics that differentiate your shops from each other. I really love this place (I have almost 34k Rosso points 😂). Don’t do something that displays a commitment to corporate mediocrity over...