Tim Hortons — Restaurant in Calgary

I have been a loyal patron of Tim Hortons on 85th Street for the past five years, visiting the establishment at least 3-4 times a week since moving into the neighbourhood. However, this morning's experience has left me extremely disappointed and questioning whether I will continue to support this location.

I placed a mobile order for approximately $15 worth of breakfast items, including two bagels, two coffees, and two hash browns. Upon arriving to pick up my order, I was dismayed to find that my food items were not placed in a bag. When I politely asked the worker for a bag to make it easier to carry alongside my two coffees, I was informed that there would be an additional charge for the bag.

This was the first instance in my life where a fast food/coffee shop had ever asked me to pay extra for a bag to carry the food I had already purchased. It's disheartening to see that this location has become more concerned with squeezing every last cent out of its customers rather than providing basic customer service.

Furthermore, it's not just the bag issue that concerns me. It seems that the focus has shifted entirely towards maximizing profits, as evidenced by the lack of complimentary napkins or even the basic courtesy of putting purchased items in bags. The decline in customer service at this location is evident and deeply disappointing.

It's truly a shame to see a once beloved establishment prioritize profits over customer satisfaction. I sincerely hope that Tim Hortons management takes note of these concerns and implements changes to restore the level of service that loyal customers like myself have come to expect. Until then, I will be exploring other options for my morning coffee and...

I've been a steady customer for many years. They usually live up to my expectations, and sometimes I'm truly impressed with their efficiency. This location is no exception. It's very busy every time I visit here, and that should be no surprise, as Tim Hortons locations are very sparse on the west and north side of Calgary, while they are very densely arranged in the east and south of the city. Perhaps it has something to do with all the places of work in the southeast.

Sometimes they truly do things which are baffling. Installing a fake fireplace and a TV screen in the dining area seems like a good idea, but then they run mostly advertising spam on it. Who are they hoping to reach that way?

Another annoyance if the "free wi-fi." By signing yourself up for a user name, they promise you faster internet speeds, but I haven't seen it myself, even when there's no one else in the store apparently using the wi-fi. It used to connect automatically, but now it forces you to a spam-screen, which you must "consume" before proceeding to the internet. Again, who are they reaching that way? It's another annoyance that threatens to make me...

Its a Tim Hortons. They are all the same. I like my double double. But I don't frequent these places as much as I would like and I don't know the proper lingo. I did learn you don't ask for a Canadian Maple Doughnut. That will confuse the heck out of the staff. I believe the problem is the workers have a short attention span allowing them to only hear 2 words. They hear Canadian Maple and off they dash to get The Thing. Apparently there is a Maple Dip Doughnut and a Canadian Maple Thing From Hell. It's an icky bread pouch filled with yellow goo sourced from the set of Ghostbusters or perhaps a failed genetic experiment involving transgenic slime creatures. If you ask for the Canadian Maple Doughnut you will always get the Canadian Maple Thing From Hell. I know why they use any excuse to get rid of The Thing but seriously... did they think I would just eat it and not complain? Just so nasty! It went back and I said "What kind of doughnut is this? No hole in the middle? Full of chernoble level yellow slime?!" They sheepishly replaced it with a proper Maple Doughnut. Which was so delicious all was forgiven. ...