Tim Hortons — Restaurant in Calgary

Edit, July 2022: That manager is no longer working at this location, thank god. Service has actually kind of improved lately, but there are equal amounts of “good” experiences as bad ones. I’ll give it an extra star for now.

I can’t believe the new manager at this location is actually a manager. Before she showed up, I’ve never seen a Tim’s employee yell at customers, let alone the manager. The service has slowed down significantly, and she is always harassing customers to use the self-serve kiosk. I understand the point behind trying to defer business away from face-to-face contact, but the machines don’t have updated menus and the screens are rarely clean. But mainly, it’s rude to YELL at a customer to tell them to use the kiosk. She’s just not a welcoming or nice person, in my experience. I’ve spotted her smoking right outside of the side door too, which can’t be okay.

Covid has deterred me from going there often to begin with, but it’s twice as bad with her running the store. I honestly think she needs to be...

The restaurant manager Niadeem is very rude person. He does not respect mask exceptions. He is not supposed to talk to people about their medical conditions. He speaks very rudely. This is a person that should not be in charge of a restaurant serving people. A mask should not dictate if a person can be served a beverage or not. I have a medical condition that prevents me from wearing a mask and I have note from a doctor stating as such. He also called the police when I confronted him about the fact he’s not allowed to ask me about wearing a mask as it’s confidential and I am not at liberty to explain my medical condition to him. I showed him my medical exemption card. After that conversation is over. Even the two paladin security officers were sitting in the dining area close by watching and laughing about the...

Can this place please change the layout for ordering and waiting for drinks/food? They do not have room for more than 3 customers to line up at a time. So if you come in the morning or afternoon when they are busy you always feel like you are in the way. There is no good place to wait for your order, I am often standing in the way of the doors to the mall or beside garbage area. I don't understand why they do not utilize the pickup area inside the actual store.

I have lots of understanding for the staff, but orders often take a long time to come out. Most people go to tims because its fast, this location does not even have a drive thru. If I come here I expect to wait at least ten mins for my order. Please staff this place better and reorganize...