TiNi Vietnamese Restaurant — Restaurant in Calgary

We would like to share our bad experience with this location. We do dine here once a month and the food is really great, no questions about it but the service and the person taking the order has this "owner attitude". My husband, cousin and I went into the restaurant Sunday night to get some pork chop and 12 Tini spring roll. The lady who took our order whose name is VY repeated the order and confirmed. We waited for 20 mins for the order. We were kinda in a hurry that night, so we decided to go home right away and upon opening the order, we noticed that there were only 4 spring rolls and those are the regular once, not the Tini once. My husband called the store and that lady named VY answered and was very rude. She does not want to listen, kept on interrupting my husband. When asked why they gave him regular spring rolls, where in fact she repeated the order, she said " It is okay, they are of the same price anyway!". We cannot believe what we heardThis is the 3rd time she messed up our orders and the same line of reasoning is being said!!!

As the person in charge of getting orders, I believe you have to be attentive with what the customers are saying and ordering. You must write down "correctly" what they want. And in dealing with customers you should be apologetic and resolve the issue right away. Arguing and making comments like this does not make good for the restaurant. Even if the food served is good, the way customers are treated will leave a lasting impact to the success of the business. I am calling out to the owners to please RE-TRAIN and let her do proper etiquette courses on how to be an effective and efficient CSR for the restaurant. Because if you keep her at the front and nothing is done about her attitude, then you are just gonna lose a very loyal customer...

This is the spot for Banh Mi. Went for the first time today. Checked the prices before placing my order over the phone. Reasonable, especially since they give you a can of soda included in the price. Now, anyone who knows Viet sub v.s. Subway has criteria. Authentic sauce, fresh veg, spice from the ingredients and stuffed with meat. Check-Check & Check. I've had some sad Banh Mi and this wasn't it. If you know about Banh Mi then you know about crusty baguette. You love it. You want it. The bread here was a little more on the softer side but still crusty. 100% in my lane. I would have preferred it more crusty because I'm not used to perfect. The length: This sandwich was full sized. I was wondering what to do about supper before I ordered my sandwich. I was not wondering after because supper was going to be the rest of this big ol' sammich. This wasn't some 9" throw the rest away sandwich. This was leftover portion sized. So enamored I am by this sub I almost forgot to comment on the restaurant itself. When I opened the door I closed it because I thought I was in the wrong place. It looks like some high end cafe. It's called Tini but it's not Tiny. Clean, modern, bright, chic and spacious. I walked around the building looking for it because I didn't think this was the place. But it was, and for you sit down patrons you are in for an enjoyable experience. Service was prompt too. They quoted me the standard 15 minutes and I know I got there well before then and my sub was waiting for me. I tried Noodle Box across the street, and they was good. Maybe not the $18 for a bowl of noodles, bean sprouts and a couple pieces of meat they charge but I don't entirely regret my lunch there. If you want the value you pay to be reflected in seasoned meat though you'll want to...

Food is delicious (however the Vietnamese cold pressed coffee was the worst I've ever had! Tasted like burnt instant coffee), restaurant is fresh and new, but the service is HORRENDOUS!!! Have been here twice now, and the second visit was worse than the first. Took forever to get our food, and both times there couldn't have been more than ten tables occupied. Food was literally dropped on our table, and you don't see your server again. Had to get up to go ask for another glass of water at the bar, then when we were finished, tried for almost 30mins to flag someone down (our server was still nowhere to be found) to get a takeout box and our bill, the person came back with a box and again, literally threw it on the table and walked away, didn't bring our bill as requested. 10mins more of flagging someone down again, they give us the bill and tell us to go up front to pay, when other tables are paying with mobile debit machines. I will not be going back here for a while until they can step up their service. There are more Vietnamese restaurants in this city than fast food restaurants, and I've never been to one as slow, and with as poor service as this one. Looking around the room, you could see many agitated customers with the same concerns, and I'm sure they too will be going around the corner to the next restaurant if this is the service they continue to provide. Have a feeling this establishment won't be around long! Good luck to them! Hope it improves! Side note: they have Lemongrass Chicken stirfry, and Lemongrass Beef Vermicelli, but for some reason won't make you Lemongrass Chicken Vermicelli. Charge for a substitute, but again back to customer service, don't refuse to make somebody something that every other Vietnamese...