Wendy's — Restaurant in Calgary

According to your posted hours of operation, your drive-thru is open until 1:00 AM. I arrived at the drive-thru at approximately 12:49 AM, well before closing time, but no one responded to take my order. After waiting for several minutes with no acknowledgment, I proceeded to the pickup window. I could clearly see two employees inside who also saw my vehicle, yet they made no effort to engage with me or provide any assistance.

After waiting at the window until about 12:57 AM, one of the employees finally approached and, without opening the window or offering any explanation, gestured with her hands to indicate that the location was closed. This not only contradicted your posted hours, but it was also dismissive and unprofessional.

I understand that closing procedures can be demanding, especially toward the end of a shift, but customers should not be disregarded when they arrive within business hours. I was not only inconvenienced but also felt disrespected by the lack of communication and courtesy from your staff.

I am requesting that this matter be looked into and that appropriate steps be taken to ensure that your posted business hours are honored and that customers are treated with respect, regardless of the time of day. I would also appreciate a response regarding how this situation will...

Ok, so this was absolutely the worst experience I’ve ever had at a drive-thru. It started with the lady taking orders, who was either having a bad day or simply didn’t want to provide even the slightest bit of customer service. My cousin’s fiancé ordered a Frostyccino, it was his first time trying it, so he wanted to know if it was made with coffee or something else. Her complete lack of explanation (which would have taken her less than a minute) made it seem like she just didn’t want to help. She kept repeating that it only came in two flavors, vanilla or chocolate, and wouldn’t simply answer whether it was made with coffee. Eventually, he gave up, and then she told him, “I don’t understand your accent!” in a really rude and dismissive way. So he didn’t order anything, and just got me a strawberry lemonade and they gave it without ice. I would never go back there. It’s really sad that this is what they call...

I went there for breakfast and got the 2 for $4. I chose 2 egg & cheese sandwiches. I was in drive thru and had to repeat my order 3 times before the person finally understood what I wanted. When I got my food it was disgusting. Probably the worst breakfast sandwiches I've had from a Wendy's. The egg on both sandwiches tasted like it was made hours ago, the muffins were cold and dry, there was no butter or anything on it. The cheese was super cold and not melted. Both the sandwiches weren't hot and definitely didn't taste fresh. Seemed like the muffin and egg part of the sandwich were made ahead of time and then they just added cold cheese to the sandwich. Definitely didn't taste fresh. I asked for the receipt twice and was told it would be in the bag but it wasn't. The service wasn't good. I got two sandwiches but only one napkin. I would recommend for people to drive a little bit further and go to a...