The Dogwood Bar — Restaurant in Calgary

The manager struggles to handle a simple situation effectively. My friends and I have been regular customers for several months, and we decided to spend an evening having dinner at this restaurant. We had a reservation for five and were told to wait for two hours, which we accepted. When it was our turn, we informed the host/manager that we would be adding one more person, bringing our total to six. He then explained that we would need to wait again because he had only been notified about five, which we could understand. However, as we noticed other groups being seated ahead of us, we began to feel the frustration and it was unfair. It’s important to note that none of us had eaten dinner, and we had been waiting outside in the cold because their waiting area would blast you with intense hot air, almost like a full-on heatwave. When we asked how much longer we would have to wait, he told us it would be another two hours. This issue could have been easily resolved if he had just accommodated one more seat at our table. Better communication would have also helped the situation. After hours of waiting, we ultimately chose to dine at a different restaurant. We also made the decision to never return to this...

Yesterday we went to eat very happy, but we went through a very unpleasant and poorly managed situation. Within the group of people there was a minor person, we did not know that he could not have dinner there, when they gave us the table and attended to us they never asked us ID, at no time they informed us to be able to go to dinner to another place, they attended us, they took the drinks and the food, when we were in the middle of dinner they arrived with plastic containers and bags saying that we have to withdraw that there can't be a minor girl, the form was very unpleasant, they did not want us to finish our liquids, they wanted us to We would run away, I feel that the treatment was like that because we are tourists, and the antipathy became very discriminatory for me. They made us feel really bad, and they did not take any responsibility on their part for not saying in time when they saw that we entered with a minor, there was no discount and they only took us away. I DO NOT RECOMMEND THIS PLACE, THEY ARE NOT PREPARED TO SOLVE ANYTHING WITH DECENCY AND...

We have been regular customers at this place and usually enjoy coming here. The staff are always kind and hardworking, although lately they seem exhausted — likely due to poor management.

Unfortunately, during our recent visit, we had a very disappointing experience. We waited for over 40 minutes on the waiting list and were told we were first in line. However, the current manager skipped over us and gave seats to people who were not even on the list. When we politely raised this, instead of resolving the situation, she became unprofessional and started yelling at us for no reason. I don't she is mentally stable for this position!

This was quite shocking, especially because the previous manager was always polite, humble, and respectful. If this kind of behavior continues, it will sadly drive away loyal customers like us. The place has so much potential, but good management is key. I truly hope the owners take this feedback seriously, because the staff and the restaurant deserve...