Ricky's All Day Grill - Camrose — Restaurant in Camrose

It's the little things... This review is for today.

We LOVE coming into know that we will be served with a genuine smile, a true "How are you?!" and a real care about customers.

Its a very cold feeling in here today -- different server... we purposely avoid coming on Saturdays, as we've had this server on the weekends.

The little things count... don't just put the utensils in a heap on the table and state "Ill be back when you're ready".... take a moment to place it in front of your individual guests... it's not hard to be friendly and make small talk while you place the utensils properly; in doing so you are telling a guest their visit is important to you. I can serve myself from my drawer at home more pleasantly than plunking down silverware rolls on the table and walking away.

It is also important to know your crowd/community... rap music and hearing "I smoke I drink I do bud..." come out of the speakers at breakfast time with a mature crowd is not what we consider music to start our day with. Bring back the classic country and 50's classics!! This must also be server specific?? Usually is very welcoming, calm music.

Seeing your server walking around the entrance area or servers area texting on their cellphone, while your customers have an empty cup of coffee is also greatly under appreciated.

If we could rate different experiences, we would!! The weekday morning server Kim -- hands down TEN STARS!

Kim goes above and beyond for her customers!! The definition of "Come as strangers, leave as friends."

Kim will offer menu suggestions when she learns you don't like something. She strives to know YOU and your family. When she asks how you're doing, she will listen to your response.

She keeps busy in her customers view when her diningroom is full in case you need something.

Not all of the servers are like this - some it seems forced, cold and "I'm only here for the pay chq" feel.

We miss the warm home feeling of Humpties and wish Rickys would bring some welcoming decor back. But!! The facility is always very clean!

The food is always hot, fresh and prompt!! Kudos to the...

We waited at least 10 minutes to be seated. People who came in behind us left. Once we got seated, the wait to get out drinks was unreasonable, and they tasted watered down. While we were waiting, an older couple was seated next to us, they waited over 10 minutes and still never had a waitress to come ask them what they'd like to drink, so they left (I don't blame them). I told our first waitress that and she said the other waitress must have "forgot", you do not use that as an excuse, if you "forget" about your customers get out of the restaurant industry or go work in McDonald's where you don't have to wait on customers. I have been to several Ricky's, they have ALL been amazing (especially the jasper location in edmonton). This one is a poor excuse, and literally the worst one I've ever been to. I will NOT be back!! The menu is half that of every other menu I've seen. We ordered the original burgers, mine wasn't supposed to have mustard, relish, pickles or tomato, it had pickles, yuck. I was supposed to get crispy skin on fries, I got curly fries, no gravy like I ordered, the waitress didn't even remember if I added bacon or not even though she asked when reading the order back. The other one wasn't supposed to have pickles, it had pickles, it's supposed to come with mustered, however it did not. The fries were cool and chewy, the burgers were dry, our drinks tasted watered down. We had 3 different people wait on us. This is the cheapest looking Ricky's I've been to, it looks like an after thought. It was freezing cold. The lack.of decor with almost white walls made it seem very unwelcoming. I'll wait to go to ricky in edmonton, I.will...

We went to this restaurant fir Mother's Day dinner. Ordered burgers with poutine. The fries were cold and hard. The mushroom burger was cold. The water came and got our plates and said they would make new meals. The burger was hot, but greasy. The fies were still just barely warm and hard. The cheese wasn't even melted on the fries. The gravy was terrible. We couldn't eat the second meal either. Took the meat out of the burger and gave it to our dog. She wouldn't eat it either. What does that tell you. The waiters were very pleasant, but they aren't the ones cooking, so there isn't much they could do about it. We got a whole $6.40 discount fir the inconvenience. My daughter Ordered cheesecake which was very good. Will never go to that eating establishment again. If we do, it will only be for the cheesecake. As I said the servers were very pleasant and kept apologizing. Koodos ti the severs, but the cooks should learn to do their job!!!! TOTALLY...