Dairy Queen Grill & Chill — Restaurant in Centre Wellington

Ordered 2 shakes at the drive thru, one gentleman took our card rang it through. Waited a few minutes more, different person tells us the debit card didn't go through. Which we found odd, but gave them a credit card instead. Husband drove away while I checked the online account. Yes, it went through debit fine. Went back to talk to them about double charging us, showed them the bank info. They refused to reverse it, said the manager would call us later. Oh and they got the order wrong too, twice. Poor customer service and we just paid over $24.00 for 2 poorly made thin shakes. Would like to hear back from corporate please.

UPDATE: Unfortunately this was not resolved. We received a call from the Fergus Ontario owner demanding information that we already gave them on the day. The credit card receipt, which they had, we never received a receipt, and a copy of our banking information, which the person on duty took a photo of already. Then he gave this ridiculous excuse that he would have to wait for at least 2 days for it to post, and they can't reverse a double charge at the restaurant when it's made in error. I have worked in banking and retail, and that is utter nonsense.

They also never showed us on the machine or by receipt, proof that the debit card was declined. Which is common practice.

The owner would not let my husband get a word in edgewise, just kept repeating the same lies, and gave no indication about refunding our money. My husband raised his voice to say no that's not correct, and his answer was to say, "If you're going to be like that there's nothing I can do about it" and hung up. So they charged us twice and...

Beware if you have young children. I took my 5 year old grand daughter after school for an ice cream. Once we got seated I looked up at the TV screen and there was pornography playing on the one active screen. Luckily she was not looking at the screen and we were able to turn her around so she could not see. I asked the employee to turn the tv off, which he did. He came back and apologized and blamed it on a customer they had lent the remote to. I emailed DQ head office and they basically wiped their hands clean, all DQs are franchised so they will forward my concern, no follow up from corporate. The franchise owner did call the next day even though I had requested all correspondence by email. Our reception broke 3 times but the jist of what I could understand is it was a customers fault? Does DQ just pass the buck, not their problem? I am only one customer that visited weekly with my grand daughter so me no returning won’t hurt their profits. Just imagine if that was your child, grand child looking up and seeing that disgusting female...

Worst Dairy Queen ever!!! Says we're stealing ice cream coupons that come with the meals. We never get the ice cream right away because my kids won't eat their food. It's not my problem his staff aren't marking the coupons properly. We don't work there so we aren't sure what the coupons are supposed to say. I've ordered over $500 worth of food in the past few months and the manager even argues that saying that I havent. Bank statements dont lie. The manager is the worst manager by far out of any of the places that weve gone to. Argues with us when we arent wrong about the situation and constantly accuses us of stealing when we dont know anyone that works there and even spent over $500 there in the past few months. We will never be back there and I've told many people not to go there either because of the things he's been saying. The coupons are worth a couple dollars yet we've spent hundreds there. It's absolutely ridiculous. Don't go there because the guy will just argue with you and not listen to you. It's...