Pizza Pizza — Restaurant in Charlottetown

It felt like being robbed.

The first thing Pizza Pizza advertises is that if the pizza doesn’t arrive within 40 minutes you are going to be refunded. My pizza arrived over one hour and twenty minutes late and when i asked for the refund I was told I shouldn’t get it because they tried to call me three times to tell me they didn’t have the whole grain dough. This was a lie, as I was called by the store only once and as I couldn’t arrive to the phone on time I immediately called back — just a second after they hang up. I was put on hold for nearly 20 minutes and when I finally got an answer they told me about the dough. Still after the call I had to wait nearly one hour to get my pizza. I tried calling the head quarter and they told me I couldn’t get the refund because of the dough thing. But they told me I could get 25$ off the next purchase. I never got an email with a discount code to confirm that. Moreover with the pizza came a Crave subscription offer and when I tried to put the code online it said it didn’t work. Pizza Pizza took my money in all these different ways, they didn’t pay attention to what I was saying even though I had all the right to be refunded. I would rather go to any other pizza place rather than giving one more dollar to someone who doesn’t respect what...

Absolutely Terrible Experience

We ordered a Butter Chicken Pizza and they gave us a plain veggie pizza with just onion and green peppers completely messed up our order and this was not the first time. We drove all the way from Stratford to Charlottetown 15KM again just to return it, expecting at least an apology.

Instead we were met with a rude and unprofessional employee named Raj, who not only refused to take responsibility for their mistake but also had the audacity to ask us to pay the difference for their error! We asked for a refund and he arrogantly told us to call corporate for refund. No apology no accountability, just terrible customer service. Wasted our time and gas and we were met with zero respect, zero courtesy, and no sense of responsibility. Absolutely disgusted by how we...

I ordered a large Donair pizza with a donair sauce on the side. The pizza was $37 so I gave 40 to the driver, when we went to open the pizza, the sauce was on the pizza and not on the side. There might’ve been three pieces of Donair meat on the entire pizza. I called pizza pizza they said they’d bring me another pizza. They delivered another pizza and I ordered exactly the same thing again. When I opened that pizza it was identical to the other pizza. Three pieces of meat and the sauce all over the top of it. I called back again and was hung up on or disconnected the first time. Second time I called back again and they just kept letting the phone ring. They wouldn’t answer the phone. I’m going up there today with the uneaten pizza and I expect a full refund. Never again will I...