Starbucks — Restaurant in Charlottetown

I bought an around the world mug which is a mug specific to where you are in the world. They come pre boxed so you pick it off the shelf and it’s set in the box so you cannot just take it all apart. I bought my mug and when it got to its Alberta destination and it was removed from packaging it had a chip in it. I had carried it on and it was not bumped around dropped or mashed. I reported this to Starbucks as it is part of my daughter’s collection to be incompetently told just return it to the location and replace or get money back. Well that’s great Einstein I told you the mug is in Alberta and I bought it in PEI I’m now home in NS what happened to customer service where they would graciously ship out a mug to replace it seeing it’s an around the world mug and Alberta is too far and I’m a 3 hour drive!!! Next time I’ll unwrap everything at the counter and if it’s not right I’ll leave it and the mess behind...

I often come to this store to buy drinks, but I’ve never experienced service as bad as today. I placed a mobile order a little after 1 p.m., but had to wait a full 40 minutes before my drink was ready. And when I finally got it, it was completely wrong.

I ordered a Matcha Latte with Salted Caramel cold foam, but the staff simply mixed matcha powder with water, then topped it with a caramel-flavored cream that had no salt at all. When I asked about it, the staff member insisted she had made it correctly and said I must have misunderstood.

However, I order this drink regularly at Starbucks and have never seen it made this poorly — a matcha latte with no milk, and a “salted cold foam” with no salt. I now regret not insisting that they remake it when I saw how busy they were. This is easily one of the worst drinks I’ve ever had, and I’ll be avoiding any drinks made by this staff member...

2023-12-04: it's my first time ordering anything from a SB located in a grocery store (Superstore). Ordered my favorite Mocha Cookie Crumble Frappuccino and it was the worst frappuccino I've ever had. The staff probably forgot to add the frappuccino base as the drink was not sweet at all. He didn't blend the drink enough either as it was full of crunchy ice chunks, it's kinda watery instead of smooth. That disappointing frappuccinowas a waste of money. I'll never ordered from a SB in the...