Tim Hortons — Restaurant in City of Leduc

Update: Will never return. If you check cameras you’ll even see an employee cough in her forearm below her wrist whilst holding food! There’s so much going wrong at this location and it’s put me off from ever returning. As far as hair nets I’d advise you check cameras for that too because obviously safety standards aren’t being met and followed at your location. The employee input the correct food, your staff just made it wrong. Also if Cassandra is the trainer then she needs to fix her attitude. It’s not that she told us to go to the middle it’s how she said it. It doesn’t matter at this point, this location is the worst.

I would give this place 0 stars if I could. When I first walked into the store the worker ( Cassandra) seemed very impatient as we were standing and looking at the menu. when we were ready she sent us to another cashier I guess she just didn’t want to deal with us. Anyways, there was hair in my partners wedges and the “loaded” steak wrap was nothing loaded. I understand what you get in person won’t be the same as what’s advertised but all I got was steak, egg and sauce. The advertised picture shows rice and I didn’t even get that.

What a disappointment as I didn’t even wanna finish eating my food after he found hair.

Never going back here, worst experience. I wasn’t able to get a picture of the hair but I have a picture of my not so...

Subject: Urgent Concern Regarding Sandwich Order

Dear Tim Hortons Management,

I am writing to you with great concern about a recent experience I had at your establishment. I placed an order for sandwiches and specifically requested that herbs and garlic be added to them. However, upon the manager opening the sandwich, it was discovered that there were no herbs and garlic present.

Initially, the manager offered to replace the sandwiches with new ones that would include the requested ingredients. However, to my surprise, they later retracted this offer and refused to accommodate my request. To make matters worse, my wife also confirmed that the sandwiches did not have any herbs and garlic added to them.

I must express my disappointment with this situation as it reflects poorly on your establishment's attention to detail and customer service. As a loyal customer, I have always appreciated the quality of your food but this incident has left me worried about the consistency of your offerings.

I kindly request that you address this matter promptly and provide a satisfactory resolution. It is crucial for me to feel confident in the integrity of your food preparation moving forward.

I look forward to hearing from you soon regarding how you plan to rectify this...

Hard to say they even deserve a star after what happened today. The workers skipped our turn about 2-3 times. It honestly shouldn't take 25-30 minutes to finish an order. Took our Frozen Lemonades out of the order, there were literally kids in the back making and licking cookies that will be served to you guys. I asked for a crispy chicken sandwich un top of that too. I got another sandwich and my Mother got a different one. I couldn't ask for an worse service in my Entire Life! When we were I Quebec the workers there were fast and at least trying to understand what we were saying, but over all that I get is this lady messing my orders up on purpose and clearly wasting my time. Lastly friends, you would normally get a rap that fits the pack to the top. She split it in half. When I got home terminated with a stressful order I barely get any food. I honestly hope the people over here who own this business read this and when they respond I can tell them how I refuse to come here another time. Thanks for the...