Just left Austin Tim Horton's.

Regardless if head office receives this or not, I will not be going back to Tim Horton's ever again. The service, notably in the last few years, has gotten way way worse. In addition, after spending $26 and change, I asked for an additional cup to split my hot chocolate beverage for my children. They wouldn't give it to me unless I paid an additional 10c. This, apparently, is a head office decision. What bone head made this decision at head office? After making, likely $18-20 profit off of me in 10 minutes, they refuse to do the courtesy of offering an additional cup. I've asked for four cups once at New York Fries after ordering one of their bubbly beverages to split it with my family. Again, no problems.

I often do the same at Star Bucks. Your decision, and your employees insistence on being rude when enforcing it, cost you a customer of many years. I live nearby and often came in. I guess McDonald's will get my coffee business now.

I don't get my children their own full beverage to limit the amount of sugar intake, but I still like to treat them once in a while.

After telling the manager that their policy is ridiculous and I refuse to come back after they refused to offer a refund, an elderly employee with a mask (grey hair) got into my face and asked me why I even bother getting my children treats? As if it's any of her business.

I responded that it was not her business and she said "you can go do yourself buddy!"

Nice customer service.

Tim Horton's, your decision cost you a customer of many years.

Not that I expect you to care.

Your employees have no customer service skills at all.

No common sense either.