Aly's Kitchen — Restaurant in Dartmouth

We ordered delivery via their website at around 7:30pm. Over an hour late when our food didn’t arrive we called and they were confused, we told them we had an email confirming delivery. Person said they need to check and call back. 15 mins later we called and he told us he was still waiting to hear back (we called the restaurant number but this person was obviously somewhere else). It took another hour and 4 calls later at 10:30 pm he told us he doesn’t know what happened and that they don’t offer delivery.

Mistakes happen and we would have been completely fine if he resolved the issue on the very first call. Not only did he never call back, we had to keep calling for updates. But he should’ve told us right away sorry we don’t do deliveries, it was a mistake and move on to resolution. We thought we were waiting for them to find a delivery person not resolve their back end issue of never offering delivery.

The menu looks great and we are looking forward to trying in the future but we wish this issue was handled...