Starbucks — Restaurant in Dartmouth

I stood in line at the Portland street location today, at roughly 9:30 this morning, and waited for a good 10 minutes, if not longer, for someone to even address me and say hello. Nobody did. A second customer came in. Still nothing. Then a third customer comes in and nicely asks a woman, who appears to be a manager, if they’re taking orders at the till. And she asked this because of the time I had stood, and then she stood waiting without anyone even bothering to say hello. If this woman was truly a manager, you may want to get her some classes on how to speak with her guests coming into your place of business. She was rude, barely looked at the one at the woman and simply pointed to a girl who was clearly falling behind and said” yeah she’ll be right with you” and then half rolled her eyes as if it annoyed her we were there. Not very nice way to be addressing people who are paying good money for your product. And where’s the teamwork? Not one person helped the front counter because they were all so focused on the drive-through. Even when there was no cars in the drive through, they just stood and chatted instead of doing something they could to help the front counter. Not a very supportive work place so I can understand why they all looked so mad and frustrated.

Also got my egg bites long before my coffee. Which I had to ask for after the had already called my name. So my food was cold.

First and last time I’ll be visiting that location. I don’t normally leave reviews because I manage a really busy restaurant and so I get it. Things get busy. But your customers are the ones driving the business and at very least should be made to feel like they’re welcome. Not an annoyance. I would have completely understood had someone had some decency to say “we’re super busy just bear...

The people at this location are great. They are always friendly and good-natured and for the most part the coffee is prepared just the way I like it.

The location seems to be busier than when I first started going there after my local shut down because of covid. It can also be very noisy. My friends and I will go to another coffee shop if we want to sit in and talk which is our preference.

One day recently I had to wait 15 minutes to get my coffee. The staff were run off their feet. I felt for them but I also wanted my coffee.

Getting into the parking area can be tricky, I might even say dangerous at times and sometimes you can't get a spot without waiting..

I'd like to suggest you reopen the Starbucks next to the Chapters Indigo Store on MicMac Blvd. It was a great location. There was no problem with parking. It was never too noisy, whether that was the crowd it attracted, the size of the space or a little of both. It's in a pretty densely populated area as well.

Thanks for providing a forum where I can vent my frustrations with getting my coffee at...

I have been going to Starbucks for over over 24 years and finally found a rude and unprofessional site. And this is not the first time at this location. Last time was in the evening of June 11, 2025 in a small town 8 in Canada ( Halifax ). Canadians are really friendly people and in the Atlantic Canada the nicest people. There is an extremely rude employee at this location. She did not had her name tag on. Young chubby girl with a pony tails. I could tell and other last after me she doesn't wanted to be at work. So it's not only me my business associate who was with me this time also another customer that shared the same with us. I will also write a letter to your office to make sure you know about it. I do own Starbucks stock. You are suffering sales as a chain but it can go really bad for bad service. However, this is the fist time in last last 25 years and so far 2 times at...