Subway — Restaurant in Dartmouth

Subway: Where the bread is warm but the staff’s attitude is ice cold”

I walked into this Subway with nothing but hope in my heart and hunger in my stomach. Unfortunately, the employee on duty seemed to have taken a personal vow of silence — and misery. No greeting, no smile, not even a “one sec.” She looked at me, looked away, and went right back to whatever she was doing, as if I had accidentally walked into a private staff-only existential crisis.

After standing there awkwardly like a ghost haunting the sandwich counter, I finally decided to just order through the app. (Shoutout to technology for being more polite than a human being.) The app even suggested a free cookie for my birthday — which I thought was a cute touch. Not that I was expecting a parade, but it would’ve been nice if the employee at least acknowledged it, or, you know… spoke. Instead, she handled my order like I’d just asked her to assemble a twelve-foot sub with her bare hands.

Every movement, every glance, radiated pure “I don’t want to be here” energy. She didn’t have to say a word — her body language screamed it for her. The temperature in the restaurant might’ve been room temp, but the service was absolutely sub-zero.

Look, I’m not expecting Broadway-level enthusiasm when I order a sandwich. I don’t need jazz hands with my turkey and cheese. But a simple hello? Maybe even the faintest attempt at civility? Not too much to ask when your title literally includes the words “customer service.”

In short: the sub was fine, the cookie was small and the attitude was colder than the lettuce. If she hates interacting with people this much, maybe Subway could transfer her to the bread-baking department, at least the oven’s warm, and bread doesn’t need customer...

I don't even know if this should be a five star or a one star. The woman working is very straightforward, trying to be professional, but is obviously on her last nerve.Yelled to customers coming in to tell them they would have to wait fifteen minutes at least because she has so much work to do in the back, and she's the only one working.And she had served seventy five people, which I believe may be true and if this is true and not an exaggeration, it is over the top that she works alone. She did make an error in my order and replaced my sub directly. Everyone who came in heard about how much work she has done and that there was a lot to do in the back with no help. She is a fireball but definitely could make people not want to be here which according to the signage posted all over seems to be what this location is looking for--no using the washroom unless you have paid for your food and dining room is for paying customers only. That made me comfirtable and I was a paying customer. Someone picked up an order as we entered and as we were finishing and they were treated with kindness. One person left when told it would be 5-10 minutes, unsure if they returned. The owner needs to get the scanner fixed so people can use their subway coupons, support your staff and better. She cleaned tables and made bread and let people know about the scanner issue. Plus she made subs well, ours...

Absolutely abysmal customer service. Ordered around 3:30 in the afternoon on the app before showing up. Store was empty.

Arrived shortly after and waited by the cash for my sub. I didn't say anything - I was just waiting.

The employee asked if they could help me. I said I was waiting for a remote order. It was 3:41, she said that order won't be ready until 3:55 (the timestamp on the order) - there was one customer in the store. It felt as though she was making a point that I would have to wait because she felt like it.

She actually served customers that walked into the store after she asked me if she could help me and kept me waiting until she had nothing else to do.

This is horrendous customer service.

As someone that worked many years in restaurants, this attitude has no place in the service industry.

I understand that maybe she feels she is overworked, underpaid, no break as is customary in the service industry, but making a paying customer feel like they are in the wrong - especially where I was just waiting - is not how you treat a paying customer.

This person should seek work in another field. Customer service is...