Tim Hortons — Restaurant in Delta

Food, ambience and everything else is good. I almost every day visit this store, the reason I gave 4 star is merely because of the customer service. Every single time after getting my order i would say "thank-you" but never in return would get a greeting. And this is not just with me, i see surroundings too. Never a hi when you come to order counter, and if you say hey, there is never a response. There is no smile on the faces of the employees and they walk too slowly as if they are extremely tired. Day before yesterday, around evening, a very old lady ordered after me, after getting her order, she said have a nice day/shift. didn't get any response. And the store wasn't busy at that time. So one cannot blame onto that. Yesterday, a girl ordered before me and there was some issue with her bill, so the employee gave her the extra charged amount in coins, customer said thank-you, got no response, she repeated herself, and i quote: "i said thank-you" with a smiling face. The employee simply said: OK. customer left with a frown. Freshness of the food has never been an issue at this restaurant, it is just customer greeting that i am experiencing an issue with. Nothing personal, or i would have provided names of the employees, just something that can be worked on. Hope you...

Extremely disappointed. I made an order through Skip The Dishes for my coworkers. I was mainly waiting on the sausage sandwich which was missed. I knew Tim’s forgot to place it in the bag as the bag was very well sealead when it arrived by Skip. Well I decided to call Tim’s and I explained that my order was missing the sausage sandwich, the person who picked up just the phone became silent. Then I repeated myself and she asked me which sandwich. I informed her the sausage sandwich. I can hear noises then the phone went dead. Ok this must be an error, that’s what I was thinking. I called back at it sounded like the same person answered the phone. I explain the situation again. She kept asking me what I was missing on my sandwich. I said I’m not missing anything on it. I’m missing the complete sandwich. She told me come and we have you one but …. I explain if I can drive there then I wouldn’t be using Skip??? She then said sorry, bye and hung up the phone. So definitely the first hang up was not by accident.

This happened at 9 am May 16th, 2023 with all my coworkers listening on the whole conversation. Order #530949848. They couldn’t believe what had just happened. They recommend doing a review so this will not happen to someone again. Not...

i ordered a croissant sandwhich and recieved a bagel instead. when i phoned to let them know i spoke to someone that proceeded to say "we ran out of croissants" and hung up right away. She did not even allow me to say anything before hanging up. I phoned back and tried to inquire again and she stated I could come in and get a regular bagel or a refund however that is extremely counter productive as I ordered it through a delivery service and I am at work. I was going to let her know I can't come in at this moment since I was at work but i got hung up on AGAIN. I felt extremly neglected as a customer and I felt hurt that they were not able to give me even 2 minutes of their time to discuss this issue, they did not even bother to say goodbye before hanging up. i understand that the croissants had ran out, i am just more upset over the fact that they hung up on me twice without so much as a goodbye after being an unsatisfied customer. (this occured at 10:15am on...