Pür & Simple — Restaurant in Dieppe

My disappointment is extremely high with the Dieppe location today. I ordered online for pickup, and upon arrival I discovered an item that I was allergic to in my order. I alerted the waitress and asked her what my options were, because I still wanted to get something to eat. She said I would have to pay for both orders, because on their end I didn't list the allergen, even though in the comments for the order (also reflected in the email receipt), I said I wanted "X" and "Y" specifically. She was quite flustered and so I told her I would give the meal to a homeless person and just leave- no one has time for attitude on a Sunday morning. She decided to escalate the argument by saying the chef was already making a new one and I shouldn't "behave that way". I told her that it was honestly no problem, and that I would just like to leave in peace, because I do not want any issues; customers were starting to get concerned.

I called over one of the head waiters and asked him to please explain to the waitress and chef that I would please like to leave, and that I did not want any trouble. He tried to de-escalate the situation, but the damage was already done. In the end, they gave me the new order "this time only", even though I specifically said I did not want anything and I just wanted to leave.

Moral of the story, if you are providing customer service, do not argue with the customer. Please listen to them and try not to unnecessarily escalate situations. If the customer is trying to leave,...

Passive aggressive and rude server. At brunch with my husband and son on Aug 4th at the Dieppe location. All I did was politely let her know the coffee wasn’t hot and wondered, when she had time, if I could get a fresh pot. It was lukewarm at best. I wasn’t rude at all and was just letting her know. She said with a snarky tone “it IS a fresh pot”. I said oh that’s strange because it’s just warm. She abruptly said “I’ll make another pot” and walked away. She came back around a few mins later, looked at the table adjacent to us and said to the gentleman “is the coffee hot?”. You could tell he was uncomfortable and awkwardly shrugged and eventually nodded. He seemed caught off guard. She responded with “oh I was just wondering”…knowing full well we could hear her.

She came back with a single mug of coffee and it was steaming hot. I said “thank you so much, that’s much better”. She didn’t even acknowledge me.

She came back at the end of the meal and asked my husband and son if they were finished and if they wanted anything else, as if I wasn’t even there. She cleared their 2 plates, leaving mine, even though I was done and my napkin was covering my plate.

Everyone can have a bad day and I get that we don’t always know what someone is going through, but if you’re in the hospitality industry and you treat customers that way, it can have a negative impact on a business. Something so simple that could have been easily rectified and handled in a...

Likes: Quantity is good, was very stuffed after the breakfast. Also has deliciously seasoned potato. Nice design space. Dislikes: For what I've paid I expect good quality of food. Yet, they used the cheapest egg they could find, was paper thin and barely any yolk. And had the nerve to charge 1.25$ for extra egg. My dish was full of potato and very little sausage and cheese. Everything comes with Nutella no other choice. Our service was bad, I understand that they were trained for upsale but shouldn't be every sentence, that was a bit much. It was Canada Day and it was busy, but to wait 13min after we get our cheque to pay that was way too long. And it wasn't longer because someone saw us waiting and grab the machine from our waiter otherwise by the look of how he work we'd had to wait extra 5min. Any other downside, there is zero noise control design in this newly build space. Everything has hard surface which bounce off every sound. It was beyond loud.

I will go back again to double check. but based on that day's experience I think the place did not deliver what they had charged for. Quite...