A&W Canada — Restaurant in District of North Vancouver

04/20/2025 6:30 PM only ONE worker as far as I could see, mayyyybe 2. Cashier seemed like she wanted to leave real bad, was in the middle of cleaning the bathroom when she had to run out and take orders, I didn't see her wash her hands. She seemed flustered like she was really overwhelmed and was hurriedly trying to clean so she could leave, it was like I came in when they were JUST closing but their hours said there were open for another hour and a bit. She said in broken English, "dining this side only" I guess because she had already cleaned that section but like, customers should be able to sit where they want ?? I asked if they had a washroom and it was like I was speaking alien to her. She was hesitating on answering and seemed like she didn't want me to use the bathroom. She then goes "it's ok you can use!" I went and it was all blocked off with chairs and tables because she was cleaning it. Right I get that you need to get ready to close the restaurant, but one hour before ? I get that it's A and W so my expectations should've been pretty low. Anyways she mopped the area behind me and it smelled so strong of cleaning supplies like bleach and something else it made me sick to my stomach. What a...

I"m sorry but I have to say something. On Sunday my sister and I went to have a bite to eat A&W around 1115, we made our order, it was very busy 10 people deep in the line up. The fellow who was working behind the counter was working very hard, he had to do everything, making fresh coffee etc. he was the only one. I know everyone is short staff but he was working so terribly hard and you can see he wanted to do everything right and was under a lot pressure for the line up was getting longer. I was in the restaurant almost three hours,.finally one of the staff members went to the counter. So I thought ok he's getting a break no he had to haul out the garbage and back again to haul other stuff. My blood was boiling by this time, when does he get a break and why is he working like this. He needs a medal, I'm disgusted with what I saw. This persons name is Sota. I also worked in a food industry if I was short staffed I would come in. Please take note of what the public sees of your managing skills. Everything was great but I felt...

Today, my 4-year-old was so hungry after his swim lesson, so we decided to visit A&W at Lynn Valley Mall to get a kid's pack. This turned out to be the worst experience ever. The place was unbelievably dirty, making me question their hygiene standards but my kid was hungry. When I asked to substitute the fries for yam fries in my kid’s pack, something we always do at other A&W locations with an extra charge, the cashier rudely said, "No, we don’t and we never did!" I politely mentioned that this is the first time someone has refused, but he responded by loudly calling over all the staff, almost in a hysterical manner, and asking if they ever change fries to yam fries. The behavior was unbelievable, and the lack of customer service was appalling. We left without ordering. I would not recommend this A&W to anyone. It was the dirtiest and worst A&W experience ever, and the staff's rudeness is...