BjornBar Bakery - Edgemont Village — Restaurant in District of North Vancouver

I'm amending my prior review as yesterday I was paid a surprise visit by Tamera's aunt Jackie (sp?) who it was a delight to meet, who told me Tamera had replied to my review but hadn't heard back from me (I hadn't any notification to this effect) and was discomfited to hear of the feedback I had posted about. That she had, after reviewing the situation and identifying the interaction with my wife, specifically discussed the situation with her staff in an effort to correct against any future issues. When Jackie was told of the situation asked Tamera if she might be able to address my concerns personally.

As it turns out Jackie is the mother of my employer's childhood best friend and is someone about whom he speaks very highly of and as I found out, is quite charming and witty as well as a conscientious ambassador. It also turns out I'm not that hard to find!

In any case Jackie and I discussed the circumstances that led to my review at some length during which time she told me how not being able to address my concerns with me directly had put Tamera at some pains as she had been given no recourse by which to apologize or mend fences and so had accepted Jackie's offer to pay me a visit. Tamera had also given Jackie an enormous bag of delicious treats for my wife and I which is a lovely gesture and which - as snarky as my review was - was probably undeserved and most gracious... I did share some of them with my coworkers who probably deserve them more than I!

In truth I had been most upset by the thought that I might have to abstain from having Tamera's ridiculously good macaroons...

Needless to say I know that just as in any endeavour including in the service industry in which I serve, all feedback is to be valued if only to offer a chance to improve, and after Jackie's visit I'm more than satisfied that in future visits to Bjorn Bar the service will be just a spectacular as Tamera's baking and I will once again be happily recommending Bjorn Bar to anyone.

Thank you Jackie and Tamera from both my wife and I. Best...

I've been a regular at this coffee shop for its delectable pastries and sweets, and I must say, they never disappoint on the culinary front. However, my repeated visits have exposed a consistent issue with their customer service.

The most glaring problem is the lack of professionalism among the staff. On several occasions, I found myself waiting patiently, only to have someone who arrived after me receive assistance first. It's frustrating, to say the least, and I've had to remind the staff about my presence more than once.

What's even more surprising is that this happens despite there being multiple staff members behind the counter. Often, they seem engrossed in personal conversations rather than helping customers promptly. It's evident that some may not have the experience of seasoned baristas, given the frequency of order mix-ups and occasionally burnt lattes.

These issues aren't isolated incidents. It's disheartening to see similar complaints in other reviews, all pointing to the same management and training problems. Today's experience was the tipping point for me. Not only did staff fail to maintain order in the queue, but they also served a couple who cut in the long line ahead of us. This level of disorganization is inexcusable.

Moreover, finding a seat in this crowded coffee shop can be a challenge, especially if you're alone. Ordering, paying, and then seeing people who cut in line effortlessly secure the first available seats is both disappointing and frustrating.

In conclusion, while the pastries here are great, the coffee shop's overall experience leaves much to be desired. It's a shame that such a charming establishment is marred by poor management and a disregard for customer service. I sincerely hope they take these issues seriously and make the necessary...

My first experience at BjornBar Bakery was abysmal. I went in for a simple coffee and maybe a snack, to sit on a chair and read a book. Although I was comfortable and was able to read, I was shocked at the service and the lack of logic used in serving me coffee and food.

When I ordered an espresso I was given the coffee in a paper cup, and when I asked for a normal little espresso cup ( as I was sitting inside) I was told they can't offer me glass cup, cause of Cornholio-19. I was a bit annoyed at this, but I managed to drink their over-burnt coffee with a sog in my heart, and a smile on my face. Perhaps you guys should taste your own coffee, before you serve that putrid liquid to your customers.

I understand that I am coming off mean here, but If I don't say it, then you won't know where to improve. Proper barista training is essential for a coffee shop.

Now, when I went to order a little Spinach baked good, after paying at the counter, I was offered paper serviette or a paper bag to eat in!! The Federal Government of Canada nor does BC Provincial Government state anywhere in their mandates that restaurants cannot serve plates to customers. All restaurants have dishwashers !! Wash your plates after we are served food on them !! I don't want to eat hot baked goods on a piece of paper, as done on the streets of Calcutta !! You guys are just creating more garbage!!

You guys should respond to this review with scientific proof showing that Covid is spread through plates, and that masks work. The CDC certainly doesn't have this info that I've seen.

Looking forward to your...