Nicli Pizzeria + Bar — Restaurant in District of North Vancouver

I went for the first time because it had been on my list for quite a while. I live in Vancouver so drove 30 minutes to get there and simply had terrible service during our whole experience which is a shame because the food was great, but I will not go back.

1- we sat down and it took the server around 10 minutes to even come to our table to see if we wanted any drinks to start. There was only my table and one other that had basically finished eating. Server takes our drink order and 15 minutes later no drink and I see there is nobody even at the bar. I had to call another girl to ask about the drinks and that’s when the original server notices he completely forgot to make them.

2- we had ordered a salad along with the drinks which also took a while to make it to us and I could simply see it there ready on the counter but none of the 3 servers on the floor would grab it and then a cook from inside the kitchen came out to bring it.

3- when that salad reaches us my husband notices there is a long black hair on his portion that he served. We call another server to let him know and he does not even apologize. He just says in a singing tone “I wonder who’s hair this is”, and then says he will bring another one.

4- not once did anyone come to our table to serve us water or see if we wanted more drinks etc (we were there for 2 hours roughly)

5- we finished eating and nobody came to check in and see if we needed anything else like dessert, coffee or drinks. After around 20 minutes we had to ask for a dessert menu.

6- we asked for the bill to our original server. After 10 minutes no bill. We then ask another guy and still nothing. We then had to ask a third time to a girl. We had explained twice already how we were splitting the table to the other 2 servers and she then asked again how it was split and that’s when we could not take it anymore.

This same girl brought the bill and we OBVIOUSLY did not tip after all this (and some other things that I will not even mention). She looks at us with a fake ironic smile and says “really sweet of you guys”. We stand up and we’re waiting for my husband to come out from the washroom and she walks by us and rudely says “could you not stand in the way?”. I’ve worked with customer service for 17 years and I would definitely say she is not fit to work in the industry.

And let me add the fact that I’m less than 2 weeks away from my due date and am looking for pleasant and fun things to do before baby comes. What a...

Prepare yourself for the brutal truth about my recent excursion to the restaurant’s Edgemont location—it was a complete and utter catastrophe.

Let's start with the beverage debacle. The drinks served were not only a pathetic mismatch but deviated so dramatically in taste from our orders that they single-handedly ruined the entire meal. It's mind-boggling to fathom how a basic aspect like serving the right drinks could be botched so spectacularly. When told the server about the tastelessness of the Caesar my wife ordered the server simply said “oh the bartender forgot to add the spices … here you go … you can add yourself!!!!!”

As if that wasn't enough, the absence of basic cutlery, especially forks, at our table was a new level of incompetence. This astonishing oversight screamed of a complete lack of attentiveness from the staff. Our attempts to remedy this situation were met with outright negligence, amplifying the disaster that was our dining experience. We ended up taking cutlery off another empty table!

But wait, there's more! One of our orders was inexplicably abandoned, causing immense inconvenience. Imagine a party of two receives one order and the other never arrives even after 45 minutes! While I appreciate the feeble attempts at compensation and future incentives from our server, let's be clear—I didn't voice these grievances for personal financial gain. My motive was to express the profound dismay of wasting a Friday afternoon enduring such a pathetic excuse for a dining experience.

I initially extended the courtesy of an email to address these issues privately, hoping for an apology and a sign that the establishment might care about customer feedback. four days later, and not a peep in response. Bravo.

To sum it up, this visit was beyond unacceptable—it was a colossal failure. Immediate action is imperative to address these issues comprehensively. My sincere hope (though dwindling by the second) is that this feedback serves as a deafening wakeup call, demanding swift corrective measures to prevent such egregious oversights from decimating the Edgemont location's already...

As the leading expert on Neopolitan style pizza in Western North America, I had to try this place. All pizza is compared using the Margharita as the baseline.

Service: Friendly and quick. Staff are young and seem to enjoy their work.

Salad: The Octavian salad was amazing. Superb flavour and freshness. Delicious bacon and bread accompaniment. I was worried though - when the appetizer is this good it tends to cover something up... 5/5

Pizza: Sadly, I was right. The pizza was, at best, average. There are three things to judge: cheese, dough, and sauce. Cheese: Fresh and delicious Dough: Not soggy on the bottom, which is great, but failed to hold its form. It didn't have much flavour to it, so it didn't add much to the quality of the pizza. Sauce: Here is where we fell off. The sauce was very watery and lacked seasoning. It requires more reduction for sure. This, paired with the dough, is where all the flavour has to come from.

The second pizza we ordered was OK, but all of its toppings just hid the pizza's core flaws. Ultimately, I shouldn't need chili oil in order to make my pizza enjoyable, but in this case, i did.

Note that the pizza certainly wasn't unpalatable - it was good, but disappointing for an Italian restaurant.

Tiramisu: Very caky and rich, however, like the pizza, lacked flavour. I didn't taste any espresso or alcohol (rum, amerreto, etc) punch. There is a thick layer of cocoa powder, which may have overpowered these key flavors.

Ultimately, I can't say that I would...