Tim Hortons — Restaurant in District of North Vancouver

I have been a frequent visitor of this Tim Hortons for over 5 years, visiting multiple times a week. Until this past year, I was blown away and happy by the speed and level or service offered, I even referred the drive through to multiple other colleagues. This past year, service and quality has declined significantly and I am tempted to no longer frequent this location. For example, I have placed multiple food orders. This year alone, the staff has made mistakes at least 8 times, which is not realized until after I leave the drive though. I have ordered egg and cheese breakfast sandwiches, which over 4 times (different days), got served to me just the plain biscuit alone, with the egg and cheese missing. Just yesterday, I ordered a toasted everything bagel with butter and cheddar cheese, instead what I was given (and didn’t realize until later) that the order was wrong, the wrong bagel, not toasted, with cream cheese instead. There are times I’ve been too far away from the location or already at my work desk before the mistake is caught, which ends up going to waste. A few times, I’ve been able to return back to the location - no apologies were given, no credit or an offer of a free coffee for the trouble of driving away and needing to come back due to their mistake. They said it’s not their policy, rather, they would take back the wrong order and re-do it, with no other offer for the inconveniences caused. This is not the level of service I expect from my favourite Tim Hortons location. I hope the staff and management take this feedback constructively and make positive changes and add quality control back in to bring the business back to levels it used to be.

21 October - SUBSEQUENT TO OWNER'S REPLY ABOUT ASKING ME TO REACH OUT: I wasted time going to the website the owner told me to go to, spent time finding my orders, etc. Despite a follow up, all I ended up getting is no reply. Clearly, the owners do not care enough to actually follow through even though my review "was very concerning" to them. Don't bother wasting time filling out the form, you will not get any replies or compensation for your efforts or reimbursement for their...

I’ve had multiple negative experiences with the drive-thru staff at this location. On several occasions, I’ve encountered cashiers who were noticeably unfriendly. Most recently, around 1:10 PM today, 2025-06-22, the young woman assisting me was particularly rude. She didn’t greet me, ignored my greeting, avoided eye contact, and didn’t acknowledge me when I said thank you. There is also another young female cashier I’ve dealt with before who shows consistently rude and even insulting behavior. These kinds of interactions are disappointing and make customers feel disrespected.

It’s genuinely disappointing to be treated this way, especially from a brand like Tim Hortons where good customer service is expected. I hope management reminds staff of the importance of basic courtesy and respect. If someone is unhappy with their job, there are many others who would gladly take the opportunity and serve customers with a...

The drive through staff can be very rude and impolite. They are often very abrupt on the intercom and cold and unfriendly at the drive through window. There have been times when they didn’t even make eye contact and simply thrust the visa payment device at me. My advice is to possibly educate your staff on customer service. I can see they have zero interest in the job and would rather be anywhere else but there. If that’s the case they should quit and pursue a different career. I’ll opt out going to this Tim Horton from now on. I’ve been going here for years so it’s very sad and unfortunate. These staffers should take notes from the Tim Horton staff in whistler. The service is truly remarkable compared to these people. There’s one young lady in particular who is extremely cold and unfriendly. She exudes very bad vibes. Makes me almost uncomfortable. She would’ve been there today Sunday June 1st...