Tim Hortons — Restaurant in District of North Vancouver

So for months I thought I was going crazy becasue my points card would get to 6 of 7 then I would visit thus location scan my card and carry on. But then I'd scan my card the next visit at any store expecting a free coffee as trip 6 of 7 plus another visit (7of7) equals free coffee, but time and time again I'd get trip 1 of 7 and KNOW I hadn't received a free coffee, I chalked it up to me being tired until recently. I had not been working in North Van for almost a month, every week I would have a free coffee on Mondays, Thursday's and Sundays, just seemed to be how it went. ALWAYS receiving a free offee after trip 7of7. This week we are a little close to broke after spending too much Canada Day, we get paid tomorrow (Fri). My fiance and I went for morning coffee and I went into the store saw trip 6 of 7, then after work went for two xl in drive thru and paid $4.80. Later that evening anticipating a free coffee for morning we added up what we would have for dinner. I decided I'd go for a timmies smoothand wasn't sure if my free drink from points would cover it, I asked the lady and she said yes so I tap my card and...... Trip 1 of 7..... W.T.F.!? So i asked her what is going on and explained to her that not only was I psychotically on top of this right niw her manager at the next till was the one who took my $4.80 and scanned my card just 2 hours prior. She gets him he also tries to explain in need to make it to trip 7of7 for a free drink...I told him I did and if that's the case why did he take full payment for my drinks earlier? He just didn't know and just didn't have a solution. Everytime we go here we end up having to order our drinks plus sugar anyway becasue it's never EVER correct. Either too much cream and not enough sugar or too mucn sugar and not enough cream. Like why can't I even pay someone to do something CORRECT, I had to stop ordering iced coffees as they'd fill the cup with cream up to where the words BEGIN from the top (1/4) of the cup full of cream, and ads cold coffee. I began ordering light cream and it was still a white gross digusting cream beverage. I haf haf enough of just paying for cral and throwing it out I can't afford it, besides I SHOULDN'T HAVE TO! Anyway I tell the girl I ordered light cream, she argued that it was light cream, despite being mostly white, and told me I should drink another drink I obviously don't like iced coffee.... This was the first time I haf returned a drink to this location. They don't seem to understand they're not adding coffee syrup but cold brewed coffee...... I've just had it with this spot but don't have many other options...

Sep 22,2021.I buy 2 coffee at this location in N.Vancouver. I am holding up my Tim Horton card to scan and the middle aged male cashier is not paying attention and forgets to scan my card. I remind him and scan my card but it is too late,he already processed my order.I scanned my card again but I did not get my roll up the rim chances. I always have issues with this particular male cashier.It seems he is not properly trained and is unsure with the customer's orders.I always have to repeat my orders,For example, I always order 2 small coffee and 1 cream each and no sugar.I always have to repeat it 2 or 3 times to be sure and I go there 3 to 4 times per week and he does not know/recognize his customers. I do not have any issues with the other cashiers.One lady cashier knows my order before I order.

April 21,2021. 4:00PM. 1384 Main St.North Vancouver. I go into tim hortons to redeem my 180 points for a free breakfast sandwich.The cashier tells me to buy something first.So I buy 2 small coffee then I scan my phone for the free sandwich.The free sandwich does not come up on the screen.The elderly female cashier does not know what to do.She keeps me hanging.She does not even ask the manager for help.She gets all angry and starts mumbling and arguing in a loud voice with me in front of all the waiting customers.Some customers leave.No apology or free sandwich.Terrible customer service.I don't recomend this location.I had many problems in the past at this location.

March 24,2021. 3:05 pm. 1384 Main St.North Vancouver. I redeemed my 2 free coffee from the roll up the rim promotion and paid for 1 coffee.I scanned my Tim Hortons card....The female cashier did NOT know how to do the order in one transaction.She did my order in 2 separate transactions:1 paid coffee and then 2 free coffee. I did not get my points and no roll up the rim.I asked why and she transfered me to the manager I assume.I did not get the points/roll up the rim because the 2 separate transactions were done together in less than 30 minutes.Strange explanation.No apology and no extra service. Second time this has happened.Some of the cashiers are NOT trained properly to deal with this kind of issues...I just told them to forget about it.It just causes more frustration/stress for myself.It's not likely I will win the...

Let me start off by saying I am not one to usually complain. But, after going through the drive-thru this afternoon to get a sandwich, I experienced some of the worst customer service I've ever seen. I had ordered a chicken salad sandwich on a white bun. After pulling up to the drive-thru window, I overheard one employee tell the girl at the window that they were out of the white buns, so they just put it on brown. Normally I would be totally fine with this substitute. But, when my sandwich was done and the lady handed it to me through the window she did not say anything about them being out of white buns. I then asked her "are you sure this is on white?" to which she replied "yes". I asked again...."are you sure, because i just heard that lady tell you it was on brown?". She then assured me it was on white. Blatant lies. Right to my face. Like i said, would not have been a big deal at all if she simply told me they were out of white. I would have been more than happy to take the sandwich on brown. But the way she lied to me was just the tipping point for me as I have had 4-5 experiences at this location with similar examples of brutal customer service. Not to mention the multiple times I've gone through the drive-thru and received spoiled milk and had to drive back to have it replaced. Never have I even been met with an apology after this happens. Just blank stares and general incompetence. I will not be going to this location ever again. After calling to speak to the manager "Paul" i was met with general disinterest and a poor grasp on the english language. He could BARELY communicate. I still don't think he understood a word I said. How can you be the manager in a customer service position and be this incompetent? I am so disapointed Tim Hortons. I think it's time for me to go to Starbucks every...