Hansel & Bagel — Restaurant in Dollard-des-Ormeaux

Brought my four-year-old son for a special bagel breakfast before daycare this morning. I ordered a rainbow bagel with cream cheese and after waiting some time, I realize that perhaps they may be toasting it (although I did not ask for it to be toasted) I turned around and told the owner please don’t toast it. He then said “well it’s made now so what are we going to do about it?” After explaining that I did not request the bagel to be toasted nor was I informed that they would be toasting it, he continued to throw his hands up in the air and ask what we will do about this now. It was at that point that I took my four-year-old son and the additional rainbow bagels I had purchased home to make him a rainbow bagel with cream cheese, not toasted. As a business owner, misunderstandings with customers happen. Clearly the rainbow bagel was not for me, but for my four year-old who won’t eat it toasted. The right thing to do was to offer a new one and let me know to ask for it not to be toasted next time. I’ve been buying my bagels from here for many many years, but since the new ownership it’s much less friendly and the bagels have definitely changed. The only reason I had still been coming here was to get the rainbow bagels for my children, but I don’t think I’ll be doing that anymore.

Response to the stores reply: I am a regular customer for take-out. I have never ordered a sandwich to stay and eat therefore I wasn’t aware of the procedure. It only occurred to me it may be being toasted when it was taking a while for the bagel to be ready. Everyone in the reviews reading can see what I’m referring to by your doubling down on and defending your lack of service and accommodation. Again, the correct thing to do as a business owner would have been to correct the issue and let me know the procedure for the next visit, especially considering the rainbow bagel was clearly meant for a 4 year old child and not myself.

Additional update: I’ve found amazing rainbow bagels and regular bagels at Dizz’s bagels in Pointe Claire. It’s a short drive but worth it to deal with friendly people and get great service and the bagels are...

My family has lived in D.D.O. for over 45 years and we have been buying our bagels from this spot ever since it opened in the Marche. It was always top notch! Even now the bagels are still good, that being said the service has become increasingly erratic. I'm not sure what happened, if it was sold off, or new management but the people running this shop have shown very irascible behaviours. This is Montreal, there are a million bagel shops, and with service like I've been experiencing I will be making purchases elsewhere. Bagels good -...

Been going here for years. Small mom-pop type of place. The Bagels are made fresh all day long, and taste great! These are the same montreal-style Bagels you find elsewhere in the city, but I love that they are in the Marché de l'ouest; it saves me time! We freeze them and they taste just like the fresh ones, once defrosted. The price is reasonable, and I definitely encourage you to go check them out! They even have a few typical Jewish bakery sweets, such as hamentashens, cheese...