Dairy Queen Grill & Chill — Restaurant in Edmonton

Disappointed. I used the dairy queen mobile app to look at the deals/coupons, and turns out this location doesn't accept mobile orders. So I opened up the deal/coupon to redeem "in restaurant", and when i tell them i have the mobile app coupon, they tell me they don't have a scanner to scan the barcode (they only take a numerical code which is not provided on dairy queens app). Really disappointing that a chain restaurant has an app and one of the newest locations does not accept the mobile deals. I asked if there was any way they could honor the coupon and they declined.

After going ahead with the order despite the issues with the coupon, i ask for a small amount of whipped cream in a cup for my small dog (like the Starbucks puppaccino). Apparently that had a charge too. When i asked them to make an accommodation for the whipped cream since they couldn't price their own company's mobile app coupons, they declined stating "it's company policy."

Very disappointed with the customer service, especially given it's their own issue that this location doesn't honor its corporate mobile deals/coupons. And the response of the staff member who was in charge with respect to the "company policy" line definitely was not considerate of the customer experience. What sucked worse is i decided to come to dairy queen rather than McDonald's...

Don't bother coming to this location if you're looking to save with mobile...

DON'T COME HERE! I purchased a box of buster bars and wasn't too happy when I ate one of the buster bars because I had a couple pieces of paper inside the ice cream! I hope the rest of those buster bars boxes in your store don't have pieces of paper inside them. I'd like a refund back please! Why would I pay for a box of buster bars if there pieces of paper inside the ice cream? This isn't good at all! Maybe check your ice cream before putting them on the shelf to sell them. That's why I'm giving it 1 star or even 0 stars! Not good costumer service! I was on the phone with them to make sure I was getting my refund back. I got told I can get store credit and I'm like no thanks. I'd like my full refund back. I got hung up on. You should make your costumers happy not upset and disappointed. Definitely not...

Not worth it. I used to love the Cupfections from this location, but lately they’ve charged me more than the listed price and the cups are never filled properly—unlike other Dairy Queen stores. When I spoke to the manager, she just said ‘ it depends on who makes it.’ Seriously? We’re paying full price for half-filled cups. After I paid and mentioned my issue, she even told her employee right in front of me, ‘don’t make it,’ and then said, ‘we only have small brownie chunks, is that okay?’ What was I supposed to say after paying? I said okay, and though they filled it properly this time, but they replaced the regular 2–3 big brownie pieces with just a few tiny chunks. Totally disappointing and unprofessional. Shameful service.” I don’t wanna give you one star though. Never coming to this...