Laziza — Restaurant in Edmonton

We decided to branch out from our usual pizza place. Laziza's reviews were good and the total would be $6 cheaper than our usual place. We called and ordered a meatlovers and donair pizza, no onions. We were told 30-50 minutes to have it delivered. Our order took over an hour. Mildly irritating but not a deal breaker. We sat down to watch a movie and enjoy our pizza when I realized my donair pizza was completely soggy except for 2 cm by the crust. I'm not being picky, I mean so soggy that it was the consistency of baby food. Furthermore, it was riddled with onions. I decided to call and give them another chance. I explained the two issues I had with the pizza. The response was "well do you want another one?" In my experience of GOOD customer service the response is typically "I'm sorry". I accepted the offer of another pizza and was informed it would be an hour to an hour and a half though. I informed him that the time frame was unacceptable and that if that was the case we would never be ordering from them again. He replied "Well that's your loss cause we have the best pizza in the city" Before I could respond, he had hung up the phone.

So on top of the worst donair pizza I've ever had in Edmonton, this is the worst example of customer service in Edmonton that I've seen in the last two years. Whenever I have a bad experience as a customer, I always remember that mistakes happen, treat the employee with respect, and offer the opportunity for the experience to be remedied. Instead I was left completely disappointed and disrespected...

These guys know how to treat their customers! So impressed. After having a terrible experience with skip the dishes miss-delivering our order we really wanted to try these guys out so I called and replaced the order and picked up ourselves. When I got there the gentlemen at the front was genuinely concerned about my experience which was a huge difference from my encounter with skip the dishes! Made me feel super important and even threw in an extra pizza for the inconvenience even tho it wasn’t their fault! Take notes! This is how you treat your customers to make sure they come back again and again. Not to mention they offered to carry my food out to my car for me which was genuinely sweet. And I haven’t even mentioned the food yet! Everything was hot and delicious! The portions are HUGE, definitely enough to feed two in my opinion. FOOD was amazing SERVICE was undeniably superb!! Thanks guys! You changed the whole...

I'm not actually sure what the hype is about this place. We ordered from here through SkipTheDishes. We got a donair, a cheeseburger, and some onion rings. The donair was...ok? The meat itself was spicy and delicious. The sweet sauce wasn't sweet or really...anything to be honest. And the whole thing was just a mess. The cheeseburger looks and tastes like it's from mcdonalds. The onion rings. Oh dear lord, the onion rings. How can onion rings be such a disaster? Soggy, burned, and for some reason...had a perfume aftertaste? I've actually never had worse onion rings. Definitely will not be trying this place again. It was simply the only place to order from at the time of night we...