Tim Hortons — Restaurant in Edmonton

This is the seventh 7th time I found 7th Tim Horton! All my previous survey or reviews Now the are all Tim Horton just one goal set that’s money making! How they can make they are on that way! Same Story like previous I ask all the time Large Turkey Bacon club and They have same answer now they are not carrying Large one! And my same question on repeat ok any kind of large sandwich give me any one! Now they Haven’t large buns Wow if I said you know regular is 6 inches and large bun is 12 inches they know that thing. They know at all but they not agree to giving any deal with two sandwiches, I mention one tim Horton located Leduc sparrow Cres if any customer ask large sandwich they provide two sandwiches and give good deal like 11 $ something they charge but at least in last. 10 days just one Tim Horton is good. I gave them 5 stars rating but these all. They don’t want sell that stuff which recommended main Head Tim Horton, They just serve money making stuff then I have just now one question they should change their name or at least second class Tim...

Literally the best location in all of Edmonton! They always get it right, they're always friendly, quick (but not rushed or rushing you)... The place is always clean, and well maintained. If the wait is long it's because it's being made fresh. You heard that right- FRESH. I have been to locations across our city and have never even cared to remember the staffs names. Slowly I am starting to at this one. Just because I really appreciate their service and they deserve to be remembered for it. Shout out to Kim and her amazing radio voice and customer service skills, and Becky for being such a friendly face that puts up with my screaming at the kids in the back seat. Ethan, and Jasmeen- you are such kind people. Everyone at this location deserves a huge amount of love and support though, honestly. Thanks for making amazing coffee, always having the good donuts in stock and for being a positive...

Extremely disappointed with my recent experience. I ordered a steeped tea through Uber Eats, but instead I was sent a coffee. Mistakes can happen, but what upset me more was the way the staff handled the situation.

When I called the store to inform them, instead of apologizing or even acknowledging the mistake, I was bluntly told to “just ask Uber for a refund.” That is not customer service. A simple apology and some effort to correct the error would have gone a long way.

It’s frustrating to pay for something you didn’t receive and then be dismissed when you try to resolve the issue. This shows not only poor service but also a lack of basic courtesy. Management really needs to teach their employees some basic sense about how to deal with customers respectfully.

I expected better from Tim Hortons, but this experience was nothing short of...