Tim Hortons — Restaurant in Edmonton

What can I say about the famous Timmy's? Well for the most part it is a great place to dine or have some sort of coffee beverage. My favorite is the original iced cap. It is often busy which ever location you go to, sometimes there is no seating and you have to wait,the drive through lines up's are usually atrocious in wait times,waiting in line inside isn't much better depending how many staff are on and how good their customer skills are. I don't mind going to Tim Hortons because I don't think I could live the rest of my life without iced caps but if I found a new love for some other similar coffee beverage that was around the same price or cheaper I would rarely go to Tim Hortons. I would say that this restaurant is decent but I also am biased; in my past Tim Hortons has also been a darker experience for me:

A year and seven months ago I went to Tim Hortons for a bite to eat,supper to be exact when this guy I had noticed was acting strange in his mannerisms and actions in Timmy's but didn't pay too close attention until he came and sat down at my table which I didn't invite him to, he was a stranger! He sat there for a little while, I found it odd that this guy thought he could randomly sit at anyone's table without asking permission but I'm not one to makes waves unless I feel I really need to.

Suddenly he asks me for money for beer and I told him I don't have any extra money and especially for alcohol,then he asked for five dollars and I said no. He then sat there again for a little while longer until he spoke up and asked to use my phone, again I said no but said if you need to call someone I will call for you and relay a message, he agreed. He gave me the number to his Dad and told me to tell him he was at such and such Timmy's and that he'd be home soon. I said my pleasantries to the man and then hung up. His son and the stranger at my table which I had the pleasure of him sitting with me(feeling rather awkward I must add) starts yelling at me: Why didn't you just let me use your phone? I said because it's my phone and I don't know who you are and whether you will take off with my phone. He continued to scream at me,there were about 40 customers in this Timmy's and not a single one was doing anything!

I told this now irrate guy that if thats how he was going to talk to me then he can leave my table,he refused and continued to scream at me and threatened to smash my phone. One man finally said she asked you to leave but THAT was it. Finally this guy moved tables across the room but continued to yell at me and now threatened to break my glasses I was wearing, I tried to stay as calm as possible and tried to ignore him and eat my supper when all of a sudden I felt this excruciating pain in my shoulder,I had no idea that I was hit and what with until I seen a bag with hot chili sitting slant wise on the table and out of the corner of my eye a bagette on the floor, I looked around and noticed that the stranger no longer had his bag of food at his table, still yelling at me I realized that he had thrown his food at me which caused the horrible pain in my shoulder, I started to cry an thought what is with people? What would possess someone to be so cruel? I also noticed that everyone was staring at me but noone came to help or comfort me. Again..how can people be so cruel?

Something I can't fathom because I am such a great person,so helpful and kind and would help and do whatever I can for anyone! All alone in this. When I gathered my thoughts I called the police,the guy; now my assaulter took off but thankfully a witness unbeknownst to me followed him out and took pictures of him,he was even caught on the Tim Hortons video camera but so far nothing has ever come of it and even though I've seen him around,apparently the police can't find him? Hmm. But one thing came from this: There is now a security guard in that Tim Hortons every night keeping an eye on things, but there shouldn't have to be! Where was the staff when this was occuring? Why didn't they do something or at the very least...

Note: this is a review of the Wendy's that is attached to the Tim Horton's in this location.

Of the last five orders I've made in the drive through of this location, I've asked for a combo meal. In every case, when I reach the window to pay, the price is considerably higher than the combo price, and I invariably find out that even though I'm given a drink, so they clearly have determined that I've ordered a combo, the sides (fries, potato wedges, etc.) are missing. When I check the billing, they have charged me for the sandwich and the drink separately and not the combo price. Of course, paying individually for those items comes out higher than the combo price, so I'm not only out food, but I'm also paying more. It's a double whammy.

When challenged, the person at the window claims that I've never ordered a combo meal, it becomes a battle, and they ultimately refuse to make it right by refunding the individual item charges and sell me the actual combo I ordered. After the fifth time in a row this has happened, I can no longer believe that this is an actual mistake. This HAS to be intentional, and a means of bullying more money out of their customers. They are clearly hoping you won't want to be bothered to fight over it.

This is all recent behaviour, too. I've used this location literally for years and years, without a single problem with any of my orders through either Tim Horton's or Wendy', but in the last four months it has completely fallen apart.

Consider yourselves warned. I'm not going to give this location any more of my money and will drive out of my way to go to another Wendy's location instead. In fact, McDonalds is just...

August 22, 2025 around 7:40 pm ; Went at the drive thru , What I and my family went through was incredibly frustrating and represents a clear failure in customer service.

Telling me to wait without a clear reason caused a backlog and led to other customers honking at me which immediately started my experience with stress and social pressure. The "only the driver can order" rule is sometimes a policy for clarity but it is not a rigid law. A good employee understands that families order together and makes an effort to listen. Mica's refusal to do so is a failure to adapt to a common situation. Mica was not repeating the order back to me and repeating the order back to the customer is Standard Operating Procedure 101. It prevents exactly the kind of problem I encountered. Mica skipped this essential step. Instead of apologizing for the misunderstanding or the audio issues, Mica chose to belittle me and blame my family. This is unacceptable. A professional would have said, "I'm so sorry, I must have missed that on the headset. Let me get those Timbits for you right away.’’ Accusing the Customer of Lying flatly stating "you did not order Timbits" after Mica’s failure to confirm the order is the pinnacle of poor service. It shifts the blame for Mica’s mistake onto me , the customer.

Why answer the intercom if you are not ready to listen, assist and accurately...