Hero Coffee + Market — Restaurant in Electoral Area A

Worst service ever. One female server of an Indonesian ethnicity gave me a bad attitude as she IGNORED me, because I was wearing a cheap hoodie that day. It is certainly concerning how such a snobbish woman can get a job here, and it is appalling to see such disingenuous behavior toward the customers. I am cynical toward the way this place is managed, cynical to the snobs that work there, and downright appalled by the discrimination that occurs here on a day to day basis.

A comment to the owner's response: Yes I do remember when this happened, approximately a year ago. I remember it so vividly because of my disbelief in such an appalling service attitude. It concerns me that unqualified workers such as this person work in UBC's food services, and I find it incompetent of you being oblivious of...

Tried latte and tiramisu here. I asked for extra hot latte but it was cold when I got it. And tiramisu was good taste wise but it was very watery from the bottom and looked like it was made a few days ago. It would’ve been really delicious if it had been fresh. You wouldn’t want to eat old stuff when you’re paying that much money. Instead of spending 12 bucks on only coffee and tiramisu I’d say it’s better to check out the kitchen next door. It’s just $16 for...

Good coffee and lattes, with great seasonal specials. The desserts are delicious and reasonably priced. My favourites are the tiramisu and matcha parfaits. The prepackaged sushi available in the fridge is edible but not great, the sandwiches are better but still nothing special - I would come for the drinks and snacks, not the food. The staff is usually friendly and quick at...