Starbucks — Restaurant in Electoral Area A

I never thought I’d have to write a negative review, especially for Starbucks, but today’s experience left me so upset that I feel compelled to share. Before my class, I decided to treat myself to a sweet drink to brighten my day, but instead, my entire day was ruined by the shockingly poor customer service from the two ladies working there.

Here’s what happened: I ordered a Brown Sugar Cold Foam Cold Brew, but they gave me a cold brew with regular vanilla sweet cream foam instead. Knowing my order, I politely asked if they could add brown sugar syrup to correct it. Instead of calmly addressing my concern, the barista started screaming at me in front of everyone, blaming me for the mistake, and sarcastically yelling, “YOU WANT BROWN SUGAR IN YOUR COLD BREW?!” Her tone was loud, unprofessional, and completely unnecessary, making me feel humiliated as everyone in the store turned to stare.

I was shocked and deeply hurt by how audacious and rude she was. Why does she think it’s okay to treat a customer this way? Mistakes happen, but this level of disrespect is completely unacceptable.

With all the negative reviews this location already has, I don’t understand why management hasn’t addressed these ongoing issues. Is this really the standard Starbucks is okay with?

I expect more from Starbucks. This kind of behavior needs to be addressed...

I never leave reviews, but the barista here made me feel so awful and humiliated I can’t just let this go. I asked for cream in my coffee at the register, but there wasn’t any when I got it. I politely asked for some in there, and the barista rolled her eyes and yelled at me in front of many other customers about how I have to say at the register if I want cream. I honestly thought this was a joke because she was so agitated over this. I told her I did say and she simply yelled at me saying that I didn’t. I don’t mind when baristas are grumpy when they’re busy, but her attitude was something I have never seen anywhere in the service industry. Coffee wasn’t...

Worst Starbucks location in the entire province. Why would you hire these old, rude and careless people when there are so many students you can hire, students who are willing to work hard. There is yelling everyday during lunch time here. The same group of people, yelling at each other to take orders. The person who ask you for your name does not write your name down, instead spells it out (yelling) at...