Subway — Restaurant in Fort McMurray

My hubby and I went to this location this evening . he ordered a 6 inch brown turkey sub i ordered a 12 inch tuna on italian white. First of all hubbys bread was wrong but he took it anyway. I asked for no avacado no hot peppers no sauce from very beginning. She picked up the hot peppers than i said no hot peppers again and used same gloves to continue adding ingredients. I said no im not taking the sandwich i dont want hot peppers. So she remade it with fresh gloves but she added jalapenos i said what are those. She said jalapenos i said NO HOT PEPPERS make it again She said she didnt know jalapenos were hot. I was almost ready to walk out as it had been at least 15 mins since we ordered but she remade the third sandwich and finally i got no hot peppers. I told her my sandwich should be free she insisted on calling the manager and speaking in philipino at first and then english then philipino again stating that i didnt want to pay.

I did end up getting the sandwich for free but people meed to know english when they work in Canada and what the ingredients are they are providing . the sandwich was at the end delicious and fresh. Jalapenos are hot peppers.

Thank you hope the rest of your evening is better. I will be crystal clear next time even though i believed that everyone is aware jalapenos are...

OMG!!! Terrible service ever. Like seriously dude how can you be so Dumb. I stopped here for using washroom because of an emergency after 6 hours of driving. We were gonna order after using washroom. I was in the washroom and the lady came out and asking my husband to ask me to get out of the washroom as we can not use washroom until unless we purchase something. She said customers are waiting to use washroom. She literally came twice and asked my husband to not to use the washroom and get me out. The terrible thing was that she brought the keys to open the washroom even I was inside. Like no words to say. What kind of mentality you have girl. I have been working in busy fast food restaurants from 4 years as a manager. We never did that. Please have some etiquettes. There is no rule that you buy first then you can use washroom and mind your attitude as well. I could have given 0 stars. She spoiled our mood and we left without ordering. WORST...

I had an absolutely fantastic experience at Subway, and it was all thanks to Manpreet! From the moment I walked in, they greeted me with a warm smile and provided top-notch service. Manpreet was incredibly attentive, making sure my sandwich was crafted to perfection with fresh ingredients and just the right amount of toppings. Their friendly attitude and attention to detail truly made my visit enjoyable.

The restaurant was clean, the food was delicious, and the service was fast and efficient. It’s rare to find such a dedicated and customer-focused employee, and Manpreet went above and beyond to ensure I had a great meal. I’ll definitely be coming back, and I highly recommend this location to anyone looking for a great Subway experience!

Thank you, Manpreet, for making my visit...