A&W Canada — Restaurant in Fort St. John

Worst A&W I’ve ever visited entirely due to the awful customer service. The girl at the front counter had an unbelievable amount of attitude, as if she owned the place. She spoke to customers in a rude and dismissive tone, with zero friendliness or basic courtesy. I get that working in fast food can be stressful, but that’s not an excuse to treat paying customers like they’re a burden.

It wasn’t just me I watched her interact the same way with every single person in line. No greeting, no smile, no thank you. Just short, snappy responses and an unwelcoming vibe. It completely ruined the experience, and honestly, the food didn’t feel worth it after that.

If this is how they treat customers, I won’t be coming back and I wouldn’t recommend this location to anyone until the staff’s attitude and training improve. I have her photo but don't want to add it here. Managment should...

Normally the food is amazing, they ALWAYS listened to what i asked for and my meal was perfect until this morning. Im not sure if manager was not there or not but pretty disappointed. Asked for crispy bacon, did not get crispy, instead my scrambled eggs were over cooked and asked for blueberry jam for toast, got no jam at all, and to make things worse on top of all that they asked me to pull to the side which normally they do, for a min or two but this time I sat there for at least 5 minutes. This was my go to place in mornings because food and service was always above n beyond excellent always got what i asked for until today!! Will try again but if same issue ill find else where to go. I have appointment to go to so no time to go back and ask them to fix my order so u have to suck it up and eat it...

Walked into this A&W and thought I’d stepped into a sauna. The kitchen looked like Survivor: Deep Fryer Edition—staff sweating buckets, juggling five jobs each, and no working exhaust in sight. On my way to the restroom, the heat hit me like a jalapeño slap. Honestly, the fries were probably cooking just by sitting out.

No fryer, no assembler—just straight-up chaos. My order was wrong, the wait was long, and the food looked just as tired as the crew. Meanwhile, Supervisor Ana was barking orders like a drill sergeant with a micromanagement kink. Real morale booster.

Hey management—fix the airflow and let your team breathe before customers start bringing their own fans...