Pizza Pizza — Restaurant in Gatineau

I just had a delivery driver open my locked front door without my permission. He insisted that he rang the doorbell, and when that failed, he did not try to knock. We never heard the door bell. He was being extremely rude and when we tried to tell him it's not okay for him to walk into a customer's house like that, he got angry, said "you dont deserve your food", and called the police saying we were threatening him. All we said was that we were going to pay for our food and call the store manager to complain. There were never any threats. The store agreed to redeliver our food, but still made us pay for it when it arrived cold. We also are missing our drinks that we ordered and played for. I called head office and all they could do was file a formal complaint. This is unacceptable customer service. I got no compensation for a driver BREAKING INTO MY HOME, and had to pay for something I didnt recieve. If I could give less than one star, I would. I have been a loyal customer for many years, but not anymore. If you are going to treat your customers this way, expect to be losing a lot of them. The driver should not continue working here, he clearly cannot meet even the bare minimum of...

This is the worst pizza pizza experience have had so far and this is the second time this has happened to me. This pizza pizza place is just 5 minutes from my place and i usually place the order through the app. How ever today i ordered from 8pm and around 9:30pm it shows in the app that my food was delivered which was not true because i was waiting for it and no body showed up, or even knock on my door, so i called them and explain what happened and they said that this place will deliver my food in 15minutes max it has been 30 minutes and still nothing, i went in the app and it said the order was cancelled because they couldn’t deliver. So i made a new order and after 30 minutes it says again in the app that the order was delivered which wasn’t true so i went downstairs and i checked nothing so i call them and while waiting this store called me and ask me if i could go and pick up the order myself, i asked why and they say that they couldn’t deliver it has been literally 3 hours since i made the first order, this is unacceptable. And as i said before this is not the first time this had happened the first time i literally got my food at 2 am while i was...

I placed an order of 10 wings with this location, they called me and LIED saying that “Due to covid, the driver will not deliver the food to your door, so your order is waiting for you in the lobby”, but as i arrived in the lobby, nobody was there waiting. I waited there a few minutes, as i was going to go back upstairs to my apartment, the delivery guy pulled up with my order just at the 40th minute, and when he approached me to give me my food, he wasn’t even taking covid precautions, didnt even wear a mask, nothing! So they lied to me to come downstairs, just so they dont have to honour their “Free after 40min” promotion. And after being frustrated with all this, on top of that, i go upstairs only to find 9 wings in my order instead of 10. Very bad service from both the locatiom and driver. Very...