Restaurant Makasi — Restaurant in Gatineau

This is the 6th time there. Normally food is good and service decent. completely overpriced but my bf loves going there. Today was different we ended up staying because we thought that the buffet would be better than getting take out. The Buffet was about $40 each and you could go up two times and we only ended up going once. I ordered a salad on the side becseue the buffet didn't have salad. we both finished our plates but so full we couldn't go up again for more food. so i had one small piece of chicken left and my salad and I asked the waitress if I could have a box to take it with me and she said no you're not allowed to take it to go. I said well it's just a little small piece of chicken and my leftover salad and she said well you could take your salad but you can't take the chicken. I thought this was so funny and I couldn't even believe it so she said let me go talk to them manager I couldn't believe I saw them talking for at least 5 minutes about whether I could take the piece of chicken that I couldn't finish.

she comes back to the table and she says no you can't take that I didn't argue I just I couldn't even believe it we paid over $100 for the buffet to be so disrespectful to your customers by not letting them take home a small piece of chicken it's just unbelievable for a family restaurant. I can understand if you have tons of food left over from a buffet that you want to take home with you but this was ridiculous

. I will never ever ever return there again this is such bad customer service and on top of it it was over 30° today and there is no air conditioning inside

I believe for a restaurant to make it special you must treat the customers with respect and give them what they want whatever it is. Just a side note I wonder if they don't let me take my one piece of chicken with me what are they going to do with it are they going to give it to the next customer? it just makes me wonder such a waste of food. there are starving children right now in Gaza. I just wonder are they going to dump the food in the garbage! I can't even believe it I think the owner has a real...

We moved to the region about 6 months ago and ordered about 10 times. Food is good, but orders have been delayed everytime. I can tolerate that... just about. However last night we ordered. Got there a full 45 minutes after the time they told us and still had to wait. I could have lived with it. Now when we got home and started to eat we both noticed the makayabu was off. Stopped after a couple of bites but not even an hour later we're both on the toilet non stop with violent diarrhea! I called the restaurant at 9pm to let them know, only to be rudely told there was no way that was possible because said makayabu was in freezer. First of all freezer does not mean food will stay eatable forever. Where is your sense of customer service. I had to ask the lady to first stop shouting at me and secondly hear me out. Rule number 1 of any business serious about customer service: do not argue with your customers. Fix it. And don't tell me to come back for $15 refund. It's not about the money it's about the customer service. Next time: start by apologising and secondly ask the customer what you can do to fix it. Because seriously: Food poisoning is dangerous and you can be sued or worst loose your license. Please do better. Thank you. An extremely frustrated and disappointed customer. Black owned businesses just need to do better if we are ever to compete commercially with the others. Your food is good, fix the rest: fix the lateness and confusion and check every order for quality control. Merci! I hope the onwer reads this. I want your business to thrive and right now this is not...

This is the worst African restaurant i even been !!!! I don’t usually give review but we have to do better as a black owned business! I was there with my husband and brothers we spent 500$ + tips but I was very disappointed! My brother accidentally broke a wine glass 🍷 but I believe shes the owner she rudely talked to my brother in front of everyone like a kids which it’s was vey embarrassing I own a hair salon in American but I will never do that to anybody I really regretted being here ! That’s why I don’t really like to go to Congolese business very rude , 0 custom service and trust me be aware of this place Shmm ! That glass don’t even cost 20$ to behave like this! Theirs is a way to talk to people and no like this !!!!!! Update!!!! Please don’t talk about kindness when u don’t show that to people ! I’m not making this up ! There’s a way to approach someone when incidents happen so please I don’t have to lied or make this up because I don’t see the point!!! My brother was so embarrassed and that was our bad experience to your restaurant!!! And I will never...