Starbucks — Restaurant in Gatineau

I don’t usually make reviews unless I’m genuinely happy or disappointed. Honestly, the people here are super nice usually so I don’t have a complaint there, however, I usually get good service at every Starbucks I go to. I usually Uber eats my order to the house from this location based on my address, this being the 4th time now in a row that we’ve received half full or a large portion of the drink missing which is really frustrating considering they put SOOO much ice and it’s expensive. They also forget to add items you’ve paid for as well. This happens to be the only Starbucks I experience this issue with consistently. I also notice being an avid Starbucks consumer, that they don’t make drinks as consistently as other locations. Some examples being too much ice, too sweet, tastes completely off etc. so it’s disappointing to say the least. The final complaint I have is that if I go in person they are extremely slow at best. They don’t seem to be organized or trained well enough to be efficient or make the drinks correctly. I hope this issue is rectified as I see I am not the only one experiencing...

Extremely disappointed of the service here from the barista named Emma, she was rude and incompetent. I had done a drive through pickup from the app, however, when getting there, it was fully packed and there were cars lined up beyond the drive through area — I figured I’d go inside to pick it up as my order had been made, once going in, I asked her if it was possible to retrieve my order at the front instead of drive through, which I usually do, whenever there are too many cars. She ignored me several times until I repeatedly asked, and she had that annoyed and disturbed look and told me she doesn’t make the food and she has drinks to tend to so she won’t be checking / getting it for it, and then she proceeded to make her drink, as I stood there and waited and waited. Then I asked the cashier and she gladly helped me and apologized for the situation, I didn’t get her name but she was fast and efficient. That same barista had also messed up my order and put in many shots of espresso when I...

Over all the usual with Starbucks as it is my birthday and I don’t usually use the app often the cashier told me I needed the app I spent 10 mins getting my app back got to the cash and was told I could not redeem my free coffee on my birthday! Then I PAID FOR MY DRINK!!! And they made a mistake and gave a coffee for free to the costumer in front of my face SO YOU CAN GIVE A FREE COFFEE TO HER BUT NOT TO ME I SHOWED MY ID BUT NOOOOOO NO FREE DRINK FOR NICK BUT FOR AN OLD LADY SUREEEEE if I can say this nicely have...