Jeffrey's Cafe Co. - Montrose — Restaurant in Grande Prairie

Was very excited to grab a coffee from this location as I work within walking distance. While I was waiting to place an order I watched the staff bring out a sandwich order (touching the sandwich barehanded), then make drinks, take the next customer's order by tapping on the tablet, dish up soup, reach into the display case and pull out a cookie barehanded (touching the cookie), accept payment from that customer and continue to the next. No handwashing in between all of these steps and interactions. Needless to say, I left before ordering. I have worked in several food establishments and this would be a huge no go. Please ensure staff have proper food safety handling training on proper handwashing practices and get tongs/food service safe gloves to use when touching...

I've tried to give this location the benefit of the doubt since they've opened shop in the MCC, but it is just extremely poorly managed. Equipment like the steamer wand and grill regularly break down and take weeks to fix, service is at a snail's pace, and the new staff member they have working the counter is not very friendly. Online ordering rarely functions correctly, either. Staff often work in the back and customers have to awkwardly hover and hope to catch their attention to be served (could you maybe get a bell to ring?). I very rarely go to the other locations, so I don't know if this is the norm all over, but this one...

I’ve been going to the library for years and this cafe is beyond inconsistent I’m surprised it’s still there. They’re always closed without warning, they close early before their hours list(they aren’t open many hours to begin with) and just today I asked for their menu which I’ve ordered from before at this location. And the cashier said they don’t have one and things change. How are you supposed to have a cafe selling only one grilled cheese sandwich?? For it being right next to a few provincial buildings I would expect more. I always show up just to be disappointed time and time again. Done giving...