Pizza 73 — Restaurant in Grande Prairie

I ordered 2 veg pizzas . It was a pickup order and we made sure the two pizzas are vegetarian because we talked about all the veggie options with the worker . I said her perfectly clear that i was vegetarian and I wanted to order 2 veggie (tandoori paneer and butter paneer pizza ) pizzas. I got home and me and my friends started the party and started eating the pizzas. I was halfway done with the slice of pizza when my friend stopped me and told me it was a chicken pizza . I was dumbfounded and shocked because it was a blunder and was in shock. I am a hindu by religion that I am pure vegetarian by birth and my community forbid the eating or using of meat and animal products. I was appalled and furious with this discovery and called the customer service right away. The representative who picked up the phone put me hold for a long time. I decided to called again and the next representative picked up, I told about my issue and he told me he was sorry and rushed the conversation that he can give a free pizza. I said it’s not about free pizza it was against my religion and it was a truly big mistake . He rushed the conversation by giving me this email for refund and end the call. I felt appalled by this conversation and decided to go to the location ( 10012 99 Ave Unit 101, Grande Prairie, AB T8V 0R9) . I went there and told my issue to the same girl working there before. Instead of helping me out she started giggling and saying that how would i not notice chicken in my paneer pizza. I told her how would i know if i hadn’t had a bite of meat in my life because chicken and paneer looks the same. I was deeply hurt by her comment as i told her before i belong to a hindu religion in which we banish the use of meat. She was very unserious and instead of helping me out or apologizing she started making excuses and fun of the situation. When i asked about the manager’s number , she refused and said u can come tomorrow. She refused to give me my refund, and started making fun of me. My friend told her that her behaviour is unprofessional and unacceptable. Worst day of my life . Never going back again. I was a regular customer and very dissatisfied and...

For starters.. when i order WINGS I would like wings... NOT just drummets..

I ordered wings and midnight and they didn't arrive until 3 after 1 and I was told 50 minutes and then when I saw them they were so overcooked or fried in a deep fryer in dirty old oil that they crumbled in my mouth to powder.. i called.them back not even 15 minutes later to have this corrected... normally i do not do this but as it was all the money i has to eat with tonight... i have been waiting about 1 hour and 20 minutes for my replacement wings and i dont think they are coming and I should have been asleep long long ago..

Im very dissatisfied with the kitchen service at pizza 73 tonight.

*But the deliver gentleman...

Hate to atlesat give 1 star as well .I would like to rate this place as one of the worst place to even stand order anything . I went for the first time were no body in the front to take your order ,and after 5min wait got somebody to take the order . I had order onion rings for which the order taker took just 2 min to give it and when we wanted to order some dipping with it addtiional 10 min of wait for just a dipping were no courtsey from the owner itself who was standing right in front of the customer and doesnt care to serve the customer .So as we can see owner itself doesnt care for the customer what else can you expect from the store front .I would say...