7 Star Dumpling House (South End) — Restaurant in Greater Sudbury

Our family of 4 and another family with two kids were traveling together and made a stop in Sudbury for dinner as our kids love dumplings and noodles. When we arrived and asked for a table for 7 (3 adults and 4 kids), it seemed to take a long time for the employee to suggest a table to sit (there were two large tables and there was only one other family of 3-4 people). We even had to keep saying 3 adults and 4 kids and the person seemed to have difficulty comprehending. She managed to suggest a large table in front of the cash, so we sat down. It took a while for us to get menus, and to get another chair (as there are only 6). When asked for drinks, we had waters all around. She brought them to our table and said something to the effect of “asking us to be careful not to spill because of the kids”. They are kids ranging from 3-6 years… of course they re going to make a mess somehow! I then asked for spoons and she said they ran out. When we were stating our food order, she kept glaring at the kids who were grabbing the ice from inside the plastic cups to eat. Then when she brought plates and cutlery, I asked for chopsticks and I said 3 for the adults. She seemed to have a hard time with us asking for chopsticks and she said she wasn’t sure she had enough. This is a Chinese food restaurant…? When our food arrived, they kept handing it to us at one end of the table, like they were incapable of moving to the other end to put the 5 dishes on the tables. We had to keep passing them down our selves to make room. We also asked for spoons for the kids and for the fried rice because it would be hard to eat it off of plates with forks. This rice was very dry and did not stick together at all, unlike other fried rice which tends to be fluffier. The server brought us back forks. In terms of the food, the pan fried dumplings were almost burnt on the bottom. I’ve never had them so crispy and dry on one side. Had I known, I would’ve ordered them steamed. We also tried ordering their har gow and siu mai and they said they didn’t have any. They drive it in from Toronto, so if no/one gets it then they don’t have it..? So they only had one or two things from their “appetizer” menu which are dim sum dishes. We’re from Toronto and very familiar with authentic Chinese food restaurants. I was hoping that this would be similar from their menu listing, and the pictures from their website. The food looks nothing like the pictures. On top of that, it didn’t taste great, but was ok. The beef and broccoli had a ton of broccoli and hardly any beef, and was a strange colour. The shrimp lo mein was one of the better dishes that the kids really enjoyed, but had a far too strong of a soy sauce flavour IMO. The sesame chicken tasted more like a sweet and sour. And again, the fried rice was super dry and the dumplings were hard/overcooked one one side. Being Asian myself, I had higher expectations of the food, but that combined with the bad service, left a bad taste in my mouth. They were stingy with the napkins and takeout containers for our leftovers, and the hostess/server kept giving the stink eye to he kids, who I admit were rambunctious, but again, are quite young and overall, sat down while eating until they were finished. there was no-one else in the restaurant at this point so I didn’t see a problem. we didn’t leave a tip. I never do that, but the entire experience was terrible. Young kids will likely make messes when eating, and this is a family restaurant. If you don’t want kids in it, then put up a sign saying so. and after a 3 hour drive, I think the kids...

Food was great but our experience was completely ruined by the older, hunched-back lady, not sure of her name. My girlfriend had placed the order online and told me it was under my name. I arrived at the cash and was asked what the order number was. I apologized and said I didn't know. I gave her both my full name and my girlfriend's phone number (both of which were on the receipt, I had checked afterwards). The older lady gave me a scowling look, muttered a couple things under her breath, and gave me dirty looks the entire time she was looking for my order. I understand that this can get confusing when busy, but there was one table in the restaurant and they had already received there food, and there was literally only my take out order. The worst part of this whole ordeal was that she brought my order to me, extended to give it to me, but once I reached for it she pulled it back. She then began aggressively scolding me saying "you NEED to say the order number next time or else you won't get your food" while simultaneously swinging my bag of food around. You guys have been on regent for a very long time and your food has been a staple in my take-out experiences, but this lady is newer as I don't remember her from years ago. You guys have excellent food but you need to do something about that crusty old miserable lady out front. I'm not the only person who has had negative experiences because of her. Maybe stick her on dishes or something away from the customers because she is for sure ruining your...

Do not order from here if you know what is good for you. Poor service and incomplete order. Placed the order online for non-spicy hot and sour soup as it was an option available. Received spicy hot and sour soup. Also, there was very little ingredients as indicated in the description. As for the Wonton noodle soup that we ordered, we only received 4 wontons, no noodles, no vegetables. We also ordered the house dumplings that they are suppose to be known for. The chicken fennel did not taste like chicken or fennel. don't know what the filler is and it was dry. The take out order did not provide chopsticks, spoons, for or napkins. We had to returned to get the proper wonton noodle soup and utensils, they did say sorry but did not feel that it was sincere and offer anything for us to make the extra trip due to their mistakes. Instead, he said "you want chopsticks, spoons and fork?" as if it had to be requested with the order. I will not be returning to take out or dine in here again. Got to be one of the worst take-outs I have ever experienced. This is not acceptable. I can understand one mistake, but to have multiple mistakes means a lack of care.. Do not try to sugar coat it...