KFC — Restaurant in Greater Sudbury

We haven't ordered from KFC for quite some time because the last time we had a terrible dinner and waited for hours. We decided to give them another chance, but I'm sorry to say that once again we were dissatisfied with the food and the delivery service. It took over 2 hrs to receive the delivery and when I called the store nobody answered. I called the 1-800 number and asked where my order was but they have no idea where or what happened to it and all they can do is try to contact the store and of course with the same result I had. My complaint was taken and I continued to wait. After 2 hrs I called the number on my receipt because you have to pay for the order before it's received, thank goodness for them because I'm sure that alot of people would just cancel there orders. Once again I am explaining that I have been trying to get information on my order because it has been 2 hrs, she explains that the store must be busy and would I like to cancel my order. It's only going to be 3 to 5 days for my money to go back into my account and of course I say no to this so I continued to wait. I finally got my order and was totally disappointed with the food. The chicken was dry and the pieces were so small that there was hardly any meat. The fries were cold and not crispy at all 😜 I received a email from KFC apologizing for the poor service. They also gave me a free popcorn chicken!! Seriously!! I would have to pay the taxes and delivery fee for the small popcorn chicken. I was so insulted by this attempt to rectify such poor service. I will never be ordering...

Very slow to respond to customers concerns!!!. It is Wednesday today,April 2nd, On Monday evening I purchased a family feast meal, I arrived home to discover it was minus 2 salads. I called the store and was assured that it would be delivered immediately...it never showed up. :( (kids ate K-D with their KFC)...TY Kraft! Tuesday I called to speak to a manager and was questioned of my reason for calling by an employee. I relayed my experience and was assured that the manager would be given my message and would return my phone call. IM STILL WAITING FOR MY 2 SALADS AND A CALL FROM MANAGEMENT, 02/04/2014

This store has poor service, bad customer relations, no fault to the employees. Problem originates from the top. I would give the store a 1/5, thats for the kids who are doing their best it seems with little or...

These people should not be calling this Kentucky Fried Chicken The chicken has been deep fried several times so the meat that should be and always used to be juicy and very tasty, has lost all flavour and has no consistency left from the over cooking plus the grease falls off like rain. NO TASTE AT ALL. We no longer get salad with our meal. We get no cutlery, no sauce, There is no ice for the drinks. They are cutting a lot of corners, yet their prices went up I wonder what they would do if their head office were to give a surprise visit. Somebody should arrange this. They are ruining the Kentucky Fried Chicken name. This is disgraceful. I will make sure everyone I know stays clear of...