Buzzy Brown's Brasserie — Restaurant in Greater Sudbury

MOUSE on the loose in the dining area. Staff didn't seem to care.

Went in on a Monday evening. Bar area was busy. (We were sat in the dining area) We asked for 2 kids menus. They asked us to wait while they cleaned a table. It was pretty quick. The guy seating us cleaned the table, pointed to it and walled to the kitchen. We sat at the table, still wet, no big deal. Waitress brought menus, ordered drinks. Ordered an appetizer, it arrived as the waitress was taking our main order.

Food came out quick and was hot. Nothing special though.. it was good but not great. It was ok. Half way through eating we saw a mouse (yes a MOUSE) at an empty booth. A minute or 2 later the waitress came over to see how our food was. She was informed about the mouse. She was not phased by it and said 'it happens, it probably got in some the patio doors were open'. Now that might be a good line for most, but I know better. There should be bait stations outside along the perimeter of the building. There should be some inside in non customer areas as well as near any doors in the back area.

They made no effort to apologize or make anything better. They offered take out containers for our remaining uneaten food. Kids meal comes with dessert. Ice cream. Waitress asks what flavour they want and goes to get it. Returns a moment later to tell us that the ice cream freezer broke but they can give us a Brownie dessert to share. The mouse was brazen and exploring far from the booth and into the dinning area. We were getting 10% off because of a hotel discount. They gave us 15%. Whoppie big deal. While paying the waitress is going on about how she lives in the country and they have one (mouse) that is in their living room. This is not the story to be telling when you can see 2 people (1 being a child) in our party is extremely terrified and upset about the mouse.

Definitely do not recommend. Avoid this place. Go to a chain and knew what to expect. We prefer to support local small businesses that are not chains. But in this case...

I had my hopes up for this place as it was my first time, although this place is seriously lacking organization and customer service skills. I came in around 11PM with a friend it didn’t seem too busy maybe 6 tables were filled. we waited in the doorway for 5 minutes waiting for seats, finally we walked up to the bar and asked where we can sit. The bartender seemed very erratic and busy and told us to “sit anywhere that’s clean” so we helped ourselves to a table. 10 minutes of waiting and we still haven’t gotten a menu, so I go back and ask the bartender if they’re still serving food, and if so can we get our menus. The server seemed annoyed with me, telling me “I didn’t even see you sneak in” (as another bartender told me to have a seat wherever.. hmm) We finally got our menus and order our food and drinks.. it seemed like the server was in a rush and was annoyed I asked which of their cocktails were popular.. she opened up the menu and pointed to the cocktails. Yikes! meanwhile when we were asked for our ID, the server had given a snarky remark “you guys are babies” (for reference we are 26 and 29)

Although we waited over 15 minutes to finally get menus/seats.. the server did offer us shooters ‘on the house’ for the delay. I do appreciate the gesture which was unexpected although I’m concerned for the hyper aggressive attitudes these servers carry in the business.. maybe they were short staffed, maybe they had a personal bad day.. I'm unsure. I do know that I will not be back, and I will take my...

Very disappointed. Placed our order for drinks and appetizers within a few minutes of being seated. They were brought to the table a few minutes later. Our waitress stopped by to see how the food was (escargot and mushroom caps - good and hot) and offered a refill for an iced tea that had been finished. She didn't end up bringing said refill. We sat and waited a little over an hour for our entrées, which when they arrived, were cold and noticeably had sat for a while. A different server had brought our food and utensils as the one that was supposed to be helping us was occupied chatting with another table (10 minutes to take an order???). We ended up asking the second server for a refill on the iced tea. This, once again, never happened. We ordered the chicken spanakopita and the jalapeño popper grilled cheese. The chicken itself was room temperature and subpar. The inside was slightly warm though, so at least we know it was cooked! The grilled cheese had obviously sat as it was cold and the bread was rock hard. Kinda like when you forget you put bread in the toaster... for three days. We didn't interact with another server until we had finished our entrées and were offered our bill. We passed on dessert as we were unsure if it would arrive before morning. Buzzy Brown's, if this was your best, it's not nearly...