Tim Hortons — Restaurant in Greater Sudbury

Every single time we've had to remind staff about certain dietary restrictions they seem to be annoyed with the request because they correct us and say not to worry. Specifically an Egg belt that does NOT come with bacon (which time and time again they say it doesn't come with). Last night my spouse ordered it, I literally checked inside of the sandwich before leaving the parking lot to find no bacon. I can handle the fact that 5 times out of 10 they forget the Chipotle sauce, however we got home and she found bacon bunched up at the end of the bag. I'm sorry but that was the final nail in the coffin.. Unless Tim Hortons (or management) are willing to compensate for the lack of accuracy and poor customer service (because we've had to complain about this matter more than several times) we will not be returning to this Tim Hortons location anymore. I was extremely annoyed and did not want to call because this has been an ongoing issue with this specific location. Every other location has been forgiving with the request (with little to no correction) but this one needs a bit...

What a sad staff for Octobet 08 2919 on kingway. Went through drive through and they sold me a cold coffee went went back and walk to the service window and Murian and her sad looking side kick would answer and totally ignored me. So got in my truck to return to the window totally ignored me. She argued with me telling me that the coffee was warn and there was nothing wrong with it. After raising my voice I got my money back telling me to leave. The manage will be hearing from me in the morning. Tim Horton are ignorant and forgot the the paying public is keeping them on the map. Our immigrants that work for Tim Horton have better respect for us canadian than the white canadian that work there. Staff at this Tim Horton need to take lessons on respect how to treat customers with a complaint when they serve cold coffee. Believe me will never return to that location again. Maurine you know were to go...

Probably the worst Tim Hortons you could possibly go to.

No bias intended, go see for yourself.

The customer service isn’t even friendly, one of the East Indian ladies yelled at my coworker and management did NOTHING about it, and they don’t even welcome or acknowledge a farewell to you after a purchase,

They have the whole “Ugh I want to go home” mentality and not the actual passion to work, some of the workers there have good ethics but mainly the East Indian ladies and the white ladies there show almost no interest or empathy towards customer service whatsoever.

Half the time I see some of them also talking as well and not working if you stay there long enough, it’s really shameful and ridiculous, especially for busy drive thru’s and line ups.

Terrible Tim Hortons, all though they have a cute native woman working there she’s pretty beautiful I wish I got her...