Topper's Pizza - Val Caron — Restaurant in Greater Sudbury

I haven't ordered from here in a while. Quality had gone down. Corporate was providing discounts to some but not others. I don't like it when companies give some people special perks and leave everyone else to pay full price. This was during the pandemic when discounts were offered to first responders and hospital workers. Leaving all other essential personnel out. I drive truck, my mechanic services my truck, tire people kept me rolling. That's just to name a few. But, without all of us, Frontline would just be people standing there. It's a team effort, not just a publicity thing.

But, my recent experience was great as far as quality. The dough was cooked perfectly, toppings were distributed evenly. The staff at this location were very friendly and seemed to enjoy what they do. I did not have any issues. I ordered 2 pizzas for pick up and they were available faster than the estimated time.

There's no dine in. But, they have plenty of parking. Located in a shopping hub in Val Caron along a main arterial road.

This interaction goes a long way in mending my previous misfortunes here and will likely persuade me to return.

Edit: After writing my review, I noticed a lot of other negative reviews. I think this could be a result of when orders were placed. My recent order, was placed around 330. The location may lack the ability to maintain standards if busy. Or, the people who work here switch for the dinner rush and either don't care, lack leadership or both. But, my recent...

After 4 attempts of giving the Val Caron store a chance to do better, we are no longer going to be ordering pizza from this location. We have been customers there for the last 4-5 years and have never had a problem until the last 6-9 months.

Upon a staff serving me, I checked my items before leaving. As I thought it was dry as hell. I opened and showed her and she said “that’s how it’s always been”. For one, NO. We order here all the time so that’s definitely not “how it’s always been.” The pizza crust has been extremely “dry” and so are the breadsticks. Normally the bread sticks are tossed in garlic butter and have sprinkled cheese on them. The cheese doesn’t even stick because they haven’t been tossed in butter. The pizza is never cut through. We are always having to cut it again at home.

I work in the south end and have no issues with the Regent street location when grabbing pizza for lunch.

I should add.. when I walked into the store, waiting for a staff to come to the front to serve me. Through the hole in the wall, it’s a zoo in the kitchen. You have staff sitting on the stainless steel countertops where pizzas are made, “hanging out” . The store front counters haven’t been cleaned in a few days as they are...

Update Sept 2023- 3 Stars

I've decided to update my review as we decided to give Topper's another shot. Third time since and they've been on par for what we expect. Hopefully this trend continues and I can further update my review and add a few more stars...

May 2023- 1 Star

Haven't ordered from Toppers in a while because of constantly wrong orders combined with wasting my time calling the call centre to complain to a poorly patronizing worker who I don't actually think relays the message to ever have the constant problem resolved.

But pizza was on the menu and I didn't feel like driving to the place in the Valley that I usually order from (they don't offer delivery and have actually never made a single, slightest, mistake) so I figured maybe Topper's won't mess up another one after all this time.

Yeah, I was wrong. Silly me but judging from the star rating, it seems like silly them.

Topper's used to be a staple of quality and consistency. Every time it was great and a very routine meal choice. Now, the competition is immensely worth the drive...