The Kolkata Club Indian Cuisine — Restaurant in Guelph

We’ve been regular customers of this restaurant for quite a while now and have never had issues in the past — until today. We ordered Chicken 65 Biryani and Chowmein noodles, and both dishes were extremely disappointing. The biryani rice was undercooked, and the noodles, which were specifically requested as medium spicy, turned out to be unbearably spicy — so much so that even we adults couldn’t eat them, let alone our kids.

When we called the restaurant to share our feedback, instead of a sincere apology or a solution, we were told to microwave the biryani because apparently, that would finish cooking the rice — which is simply unacceptable. As for the noodles, the staff insisted that their version of medium spice is what we received, though it clearly wasn’t. Eventually, after a brief and unhelpful call, we were offered a 10% discount — not for the current order, but for a future one.

To make matters worse, the restaurant called back 10 minutes later and changed their explanation, claiming a chef had added green chili sauce, which made the noodles extra spicy. The offer was then raised to a 20% discount for next time, still without a real apology or taking responsibility for the poor quality.

A 20% discount on a $50 bill is hardly a resolution, especially for loyal customers who expect better. It’s disappointing to see such a lack of accountability and care. If this is how returning customers are treated, I can only imagine the experience of someone ordering for the first time.

We won’t be ordering from here again, and I would not recommend this restaurant to others. Consistency in food and respect for customer feedback should be the bare minimum — unfortunately, this place failed on...

This place is a rip-off and has poor customer service. I'd advise others to go to Diwa's or Spice Roots instead.

Food was good, I'll give them that, but portions for the price and poor waitressing will make us never come back.

We were sat down, and the waittress immediately pours water into our glasses and spills it, and then doesn't even bother drying off our tables. We used our own napkins to do that, and then she never offered us more water or left the pitcher at our tables. We realized at the end she went on her own break and was sitting and eating, so we never got any more service after she gave us our meals.

Onto the meals: Nimbu Tawa fish as an app was like 18 dollars for 4 pieces of fish. It was pricey for how much was given. Now, the main course butter chicken (also 18, maybe more): WE SPECIFICALLY ASKED if it was enough for two people and were told it would be. We ordered two naan and rice too. When we got the bowl I was so mad I asked if there was another bowl coming. I would say it's like half a chicken breast's worth of meat for the price, and definitely not enough for two.

We filled up on carbs and had to ration our butter chicken. We were offered more and I said 'no if we had to pay for it'.

To top it off she completely forgot about my drink I ordered. We weren't charged for it, but still. Eating naan, rice, butter chicken without any other liquids outside of the first water cup was not a good time. We paid, didn't tip and left. Awful...

VERY BAD EXPERIENCE. THEY DO NOT KNOW CUSTOMER CARE, THEY DO NOT KNOW HOW TO COOK AND SERVE. WITH LOUD MUSIC YOU FEEL THAT YOU ARE IN A DHABA AND NOT IN A FINE-DINE CUISINE.

Oct 31, 2024, Dine-In We are very Disappointed. They were disrespectful. We asked for menu, after a bit of struggle we got, we got response that scan QR code for menu! ouch! Is this a fine dine-in restaurant or fast food place? Nevertheless, the music they were playing was too loud as if someone is hammering your head. We said multiple times to change or reduce volume - they did not listen. Every time we said something other person is arguing. You do not argue with customers!

Food: NOT GOOD. We ordered few items: Jira Rice: there was no jira (cumin seeds), other than zira all other items which we do not recognize were there, we asked for plain rice, they said they have zira rice, ouch! such a simple thing rice how can anyone make any mistake. Methi Malai Matar: There was no methi, malai, but paneer (cheese), we did not order for paneer item and to our surprise they gave us paneer item when we asked something else. NOT GOOD. It was too salty as well. Dal makahani: They really do not know how to cook Dal. It was too salty and there was no makhhan (butter), we in fact requested butter but they did not cook very good. Roti: Roti was stretching like rubber! ouch! VERY SAD.

Overall, Kolkata Club turned out to be BAD CLUB. STAY AWAY IF YOU DO NO WANT TO GO THROUGH EMBARRASSMENT WITH...