Tim Hortons — Restaurant in Halifax

I am writing this review to express my deep disappointment with the consistently poor customer service I have experienced at this Tim Horton location. As a frequent visitor, it saddens me to note that my recent visit only reaffirmed my concerns about the lack of dedication amongst the staff members and the overall quality of service provided.

First and foremost, the waiting time at this establishment continues to be excessively long, despite the queue not being particularly extensive. On this occasion, I was made to wait for nearly 10 minutes, mirroring previous experiences. It is disheartening to see that despite having more than seven staff members working at the front, the efficiency of service remains subpar.

One of the main issues I encountered was the apparent lack of understanding displayed by the employee taking orders. It was evident that she struggled to comprehend the items being ordered, leading me to assume that she was new in her position. However, when I inquired about her experience, she confirmed that she was not new, which further solidified my concerns regarding the dedication of the staff. Clear communication and knowledge of the menu are fundamental aspects of providing satisfactory customer service, and it was disconcerting to witness this lacking amongst the team.

Moreover, the overall demeanor of the staff members was far from welcoming. None of them had a cheerful or friendly disposition, which is an essential characteristic in the field of customer service. A warm and positive atmosphere plays a crucial role in ensuring a pleasant customer experience, and unfortunately, this was absent during my visit.

It is with a heavy heart that I feel compelled to write this review, as I genuinely hope that it will serve as constructive feedback for the management team of this Tim Horton store. I believe there is a pressing need for action to address these recurring issues and develop effective solutions to improve the level of customer service at this establishment.

In conclusion, I kindly request that the management team thoroughly evaluates the performance of the employees, focusing on their dedication, training, and understanding of customer needs. Additionally, consider implementing measures to foster a positive and welcoming environment for customers, as it can significantly enhance their overall experience.

I trust that the management team will take the necessary steps to rectify these concerns promptly. Tim Hortons has a reputation for excellence, and it is my sincere hope that the management will restore the high standards that have come to be expected...

I live down the road from this restaurant and every single time I come here it’s disgusting to the point that I can’t even sit in the store. The bathrooms are horrendous the floors are slippery because they’re soaked in gosh knows what. The staff don’t interact with you they can barely speak English, they’re rude they give attitude they are filthy and wear the same gloves to use money and touch food, I was an assistant manager of a Tim hortons and my store was never in this state before. I don’t like the fact that I can’t sit down and have a nice coffee. My coffee is always wrong , they mess up on my change and they don’t care if their service is sufficient. The store itself smells like pee. It’s gross 🤮 I want something done about this because I come here a lot and I’m disgusted about this.. I’d like the owner to email me about this. Also this is after this time but I was waiting to have my order taken and I looked over to where their trays are to glaze doughnuts and there were black flies flying around landing on the walls and the glaze trays and I told the staff and she said “when we can we will get around to it don’t worry we already know” if they already knew then they would have done...

I am pregnant and really wanted a honey cruller. After visiting three other Tim Hortons and being told there were no honey crullers left, we pulled up to this drive-thru. Again, we were told that honey crullers were gone for the day. My husband expressed disappointment at this and explained that his wife is expecting, craving one of these donuts. The lady at the speaker apologized and we began to drive away. Just as we were exiting the parking lot, we heard someone behind us calling out. We looked back and a Tim Hortons team member was standing outside. She said to us, “If you don’t mind waiting ten minutes, we can make some for you!” Of course we waited. They were the freshest and tastiest donuts I've ever eaten. THAT is customer service. Thank you so much for going above and beyond. It won't...