Red Swan Pizza - Georgetown — Restaurant in Halton Hills

Horrible experience tonight. Placed order online and went to pick up at the indicated time, 20 minutes later. Two different employees came to the front desk without acknowledging I was there. After another 5-10 minutes, someone returned and asked what I had ordered, and then went to the back, but didn’t return. 10 minutes later, another employee asked for my name and order and then found that my order ‘had never printed’, so they hadn’t started it. She said they would make it right away and would be 5-10 minutes. 30 minutes later, still no order, and there were at least 10 people in the small waiting area by now, but almost no orders coming out. People were phoning from inside the store, because nobody was serving customers. I asked to cancel the order and have my money back. The employee said ‘one minute’ and left for another 5 plus minutes, before returning again without my order. I asked again for a refund and the employee refused and left again. Finally, after waiting more than 45 minutes in the store, and over an hour since placing the order, they produced one of two pizzas I had ordered and paid for - and they did not know what happened to the other one. I was given my money back at that point. I have to assume this is not the usual level of service, but it was our first visit and we will not be back...

I recently visited Georgetown's Red Swan Pizza, and I can confidently say it was a truly delightful experience tailored to pizza lovers. The establishment offers an extensive and diverse pizza menu, catering to both vegetarians and non-vegetarians, all at remarkably reasonable prices that left me thoroughly impressed.

Their commitment to using top-quality ingredients, coupled with expert craftsmanship, makes it an essential destination for any pizza lover.

During our visit, we indulged in five personal pizzas, each one with two delectable toppings, with a majority being vegetarian choices and one featuring non-vegetarian ingredients.

The Spicy Pizza, Mushroom & Pepper Pizza, Pineapple & Jalapeño, and Mushroom & Jalapeño pizzas were all exceptional, boasting flavors that truly pleased the palate. The addition of sesame seeds on the crust was a delightful touch that added to the overall experience.

What makes Red Swan Pizza particularly appealing is its affordability. Our sumptuous meal, consisting of five personal pizzas, amounted to just $25, proving that it's a budget-friendly pizza haven that delivers both taste and...

I recently ordered a large pizza from RedSwan Pizza, excited to enjoy a meal with friends, only to receive a medium pizza instead. This mix-up was incredibly frustrating, especially when you pay for a certain size and expect to get what you ordered. Mistakes happen, but this one really took away from the whole experience.

What’s even more disappointing is the lack of attention to detail in making sure the order was correct. As a customer, I rely on a business to get it right the first time, especially with something as simple as order size. A restaurant should double-check these things before sending out deliveries to avoid ruining the customer’s experience.

It’s not just about the wrong size—it’s about trust. I was left feeling that RedSwan Pizza doesn’t value their customers’ satisfaction enough to ensure accuracy in their service. This kind of oversight is something that makes me think twice before ordering again.

I hope the management takes this as constructive criticism and improves their quality control. It’s the little things that matter most, and consistency is key to maintaining...