Pane Fresco at Fortinos — Restaurant in Hamilton

I was wanting to do a catering order for Pane Fresco for Sunday and was wanting to speak to someone in the department after looking at their menu online. The lady directed me and someone picked up and said "hello", with my response "can I please speak to someone regarding a catering order", to the response "no one here knows anything about catering, goodbye". A little off putting but a simpler response would be "unfortunately a manager in the department is not available to take your call would you like me to leave your name and number and follow up with you tomorrow". The customer service completely threw me off as I am wanting to order large sandwich platters and 3 signature pizzas for Sunday. I'll try again tomorrow if not I'll order...

I personally love Fortinos but in this location there're some workers that really need to be trained to service their customers. Sunday June 23rd ( not sure the time) Noodles area the lady was so rude to pick up my order and same day and also Tuesday 25th around 2:30pm a lady that works in the sandwich area messed up my order and she told me it was the machine system mistake not hers. She is rude and seems that she doesn't like to work there. Everything you ask she does it in a rude mode. I wish I know her name but she was working when Andy the...

What's happening guys? Awful customer service February 17th at 6 pm. No thanks for coming or you're welcome. Just blank stares and annoyed looks when asked a question which had to be repeated a second time to get a response. Made us feel like we were being a nuisance just for ordering here. Also had to watch two staff argue over how to prepare the food while our sandwiches got cold waiting to be wrapped up. Maybe wait for a staff meeting or private moment to air your dislike of each other? Food was good, prime rib sandwich was a little...